Creative Service Representative

7 days ago


Hazleton, Pennsylvania, United States Michaels Full time

About Us:

Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada.

Job Summary:

We are seeking a Seasonal Retail Team Member to join our team at Michaels Store - HAZLETON, PA. This role involves providing exceptional customer service, assisting customers with shopping, and maintaining a well-merchandised store.

Responsibilities:

  • Deliver friendly customer service, help customers shop, and find what they're looking for.
  • Provide a fast and friendly checkout experience; execute cash handling to standards.
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customers on the Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes.
  • Responsible to complete merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross-trained in Custom Framing selling and production.

Preferred Qualifications:

  • Retail and/or customer service experience preferred.

Working Conditions:

The work environment is a public retail store setting, taking care of our customers. All public areas are climate-controlled, but some stock rooms may not be. Some outdoor work may be assigned if retrieving shopping carts or unloading trucks. The Frame shop contains glass cutters and heat presses. Work hours include nights, weekends, and early mornings.

Salary Range:

$12-$15 per hour, depending on location and experience.



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