Member Service Representative

4 weeks ago


Huntersville, North Carolina, United States Skyla Credit Union Full time
Job Summary:

We are seeking a highly skilled and personable Member Service Representative to join our team at Skyla Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, responding to their inquiries, and promoting our products and services.

Key Responsibilities:

• Serve as the primary point of contact for members and visitors, providing a positive and professional experience.
• Accurately convey information regarding Credit Union products and services, and respond to member account inquiries and requests.
• Cross-sell or refer products and services based on needs identification, and respond to basic account inquiries.
• Maintain the integrity of all members' records in a confidential manner, and perform a variety of duties related to all phases of teller work.

Requirements:

• High school graduate or equivalent.
• Experience in financial services with a record of providing excellent service.
• Excellent communication and problem-solving skills, and Notary Public certification.
• Strong computer skills with the ability to quickly learn new processes/systems.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits package.

At Skyla Credit Union, we are committed to providing exceptional service to our members and creating a positive work environment for our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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