Enrollment Services Specialist

5 days ago


Pittsburgh, Pennsylvania, United States Duquesne University Full time
Job Summary

We are seeking a highly skilled Enrollment Services Specialist to join our team at Duquesne University. As a key member of our Enrollment Management Group, you will play a critical role in providing exceptional support to our students and families throughout the enrollment process.

Key Responsibilities
  • Provide high-quality front-line experience for incoming and current students and families, ensuring a welcoming and supportive atmosphere that represents the quality of a Duquesne University education.
  • Proactively resolve holds that would prevent registration, review student eligibility and aid awards, and assist students potentially at-risk of withdrawing.
  • Establish positive working relationships with offices throughout the University to better serve and refer students in a seamless manner.
  • Assist incoming and current students and families with next steps to successfully transition as a new student to the University, working with various departments on campus to ensure appropriate customer service is met at all levels.
  • Monitor and respond to emails or messages sent to personal and office accounts, live chat related tools, phone calls, Starfish, and other applications designed to better serve DU students.
Requirements
  • Bachelor's degree from an accredited institution and 1-3 years of financial aid experience.
  • Proficiency with PC, Microsoft Office tools, email, and the Internet, with the ability to learn a variety of new technology systems.
  • Familiarity with Starfish, Slate, and Banner preferred.
What We Offer

As a member of our team, you will have the opportunity to work in a dynamic, team-oriented environment that values diversity, equity, and inclusion. We offer a competitive salary, generous benefits, and a commitment to professional development.



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