Senior Sales Operations Analyst

4 weeks ago

Cleveland, Ohio, United States MRI Software Full time
About the Role

We are seeking a highly skilled Sales Operations Analyst to join our team at MRI Software. As a key member of our sales operations team, you will play a critical role in enhancing the efficiency, effectiveness, and performance of our sales operations.

Key Responsibilities
  • Map, document, and continually improve sales processes to facilitate sales performance and predictability.
  • Provide support and guidance on Salesforce and other critical tools and applications to enable the sales team.
  • Oversee reporting tools and manage ad-hoc reporting requests for the sales and marketing departments to analyze and monitor their performance.
  • Provide report design and development to provide sales performance analysis and insights to sales management, sales reps, and other departments.
  • Manage development of internal audits and controls to ensure the integrity of business processes.
  • Act as a liaison with other departments by understanding the sales model and ensuring the integrity of information available through various systems and reporting structures.
  • Provide cross-functional support and assist sales management on projects as needed.
  • Collect, analyze, and interpret sales data to identify trends, patterns, and insights that inform strategic decision-making and drive sales performance.
  • Define, track, and report on key sales performance metrics, including pipeline health, conversion rates, win/loss analysis, and sales rep productivity.
  • Support sales forecasting and planning processes by providing accurate and timely data analysis and insights.
  • Optimize the CRM system by driving data integrity, leading user training, and system customization to support sales operations.
  • Partner with sales leadership to develop and implement sales enablement initiatives, including training programs, tools, and resources to support sales effectiveness.
  • Document sales processes, procedures, and best practices to ensure consistency, compliance, and knowledge sharing across the sales organization.
  • Collaborate with cross-functional teams, including sales, marketing, finance, and product management, to drive alignment and support sales initiatives.
  • Identify opportunities for process improvement, automation, and optimization to enhance sales operations efficiency and effectiveness.
  • Evaluate and streamline sales processes, workflows, and systems to improve efficiency, effectiveness, and scalability.
Requirements
  • Proficient knowledge of sales processes, terminology, methodology, forecasting, and CRM.
  • Working knowledge of Salesforce.
  • Proficient knowledge of Power BI.
  • Proficient knowledge of Microsoft Office products with extensive Microsoft Excel experience.
  • Experience in SaaS and/or real estate industry a plus.
About MRI Software

MRI Software is a global industry leader in real estate software. We are passionate about creating a work environment that you look forward to every single day. We invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Our company culture is more than a talking point - it's what makes us shine. We value your hard work and encourage you to be your whole self while you do it.

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

This role is based at our HQ in Solon, Ohio. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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