Access Center Coordinator

4 weeks ago


Las Vegas, Nevada, United States Foundation for Recovery Full time
Job Description

The Access Center Coordinator plays a vital role in the Foundation for Recovery's mission to provide comprehensive support services to individuals struggling with substance use and mental health disorders. As a key member of our team, you will be responsible for supervising and coordinating the daily operations of the Access Center, serving as an ambassador for the organization through targeted outreach efforts in the community.

Key Responsibilities:
  • Manage incoming requests and referrals to the recovery community center, including calls, emails, and walk-ins.
  • Complete various assessments, surveys, and data collection methods to track outcomes of individuals for grantors, management, and community partners.
  • Educate participants about membership to the community recovery center and programs available at the Foundation, as well as harm reduction tools and strategies.
  • Provide individualized support, empowerment, and encouragement to members through coaching and everyday interactions.
  • Offer recovery management strategies and tools, such as journaling, breathing, and mindfulness techniques.
  • Listen to members' barriers and offer assistance to remove barriers through linkages to resources and other programs at Foundation for Recovery.
  • Provide regular communication to members through phone, text, and in-person follow-ups and check-ins.
  • Maintain clear and concise documentation using the organization's case management software.
  • Prepare program, grant, and caseload reports as needed.
Requirements:
  • Education: Minimum of a High School Diploma or Equivalent.
  • 2 years of prior experience with standard office practices and procedures, including office etiquette, records management, and use of case management or electronic health record systems.
  • 2 years of customer service experience.
  • 2 years of experience working with people with behavioral health disorders and individuals from various socio-economic, ethnic, and cultural backgrounds.
  • 1-2 years of experience using electronic health records or case management databases.
  • Must understand and adhere to the Nevada Certification Board's code of ethics for Peer Recovery Support Specialists, federal and state confidentiality laws and regulations, and Nevada mandatory reporting laws and regulations.
  • Must have a current, valid driver's license, as well as current, personal vehicle insurance.
  • Must provide proof of identification and eligibility to work in the United States of America.
  • Must be proficient with Zoom video conferencing.
Preferred Qualifications:
  • Education: Bachelor's degree in psychology, social work, public health, or related field.
  • 2 years of prior experience working with nonprofits preferred.
  • Continuing education or training in harm reduction, trauma-informed care, peer support ethics, confidentiality, motivational interviewing, suicide prevention, mandatory reporting, or others.
  • Prior experience working with state and federal grants.
Work Environment:

Our employees work in a supportive and collaborative office environment. This position is full-time and based in Las Vegas at Foundation for Recovery's main office. Foundation for Recovery will provide all the tools necessary to perform the duties of the position.

Physical Demands:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Job Details and Salary:
  • Full-time hourly, non-exempt employee.
  • Fringe benefits, including health, vision, and dental insurance available after 90 days of employment.
  • Salary Range: $20 - $25 per hour commensurate with experience.
  • 11 paid company holidays per year.
  • PTO/Vacation Package after 90 days of employment.

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