IT Service Delivery Manager

6 days ago


Princeton, New Jersey, United States SAIC Full time
Job Overview
We are seeking an experienced IT Service Delivery Manager to lead our team in Princeton. As an IT Service Delivery Manager, you will be responsible for overseeing the delivery of IT services to our customers. The estimated salary for this position is $150,000 - $200,000 per year.

About SAIC
SAIC is a global leader in providing innovative solutions to the U.S. government and private sector. We have a long history of delivering complex projects on time and within budget. Our expertise spans a wide range of areas, including IT service management, cloud computing, cybersecurity, and more.

Responsibilities
This role will involve leading a team of IT professionals to deliver high-quality IT services to our customers. You will be responsible for ensuring that these services are delivered on time, within budget, and to the required quality standards. Additionally, you will provide Level 1 and 2 support for Software and Hardware, and assist/lead installations, roll-outs, research, technical support tickets, and projects. You will also work with end clients and VIP users with superior oratory and organizational skills, and partnership across internal resources and personnel to present best-case solutions to the client.

Qualifications
A Bachelor's degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline. Four years of specialized experience in determining information technology effects on the organizational structure and determining the ability that IT can support/meet organizational goals. With a Master's Degree (in the fields described above): two years experience. With a PH.D. (in the fields described above): no experience required. With at least 8 years of specialized experience, a degree is not required. Ability to obtain and maintain a Public Trust clearance which requires US Citizenship. Experience with Windows Infrastructure (Servers and Desktops/Laptops), Linux/Mac Skills, Experience with Systems Automation, and more.

Benefits
At SAIC, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, retirement savings plan, paid time off, and more. We also offer opportunities for professional growth and development, including training and education programs.

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