Customer Service Lead Supervisor

7 days ago


Bethel, Vermont, United States Rite Aid Full time

Rite Aid Lead Service Associate Role

We are seeking a highly motivated and experienced Customer Service Lead to join our team at Rite Aid. This is an excellent opportunity for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

Job Description:

As a Lead Service Associate, you will be responsible for supervising Store Associates and assisting with daily store operations. Your primary goal will be to provide direction where needed and serve as an ongoing example of superior customer service.

About You:

  • You love helping people and have a natural ability to build strong relationships with colleagues and customers.
  • You enjoy being proactive and jumping in to help others when needed.
  • You consistently exceed expectations and strive for excellence in all aspects of your work.
  • You are passionate about providing top-notch customer service and take pride in ensuring that every customer leaves the store satisfied.
  • You have a keen sense of optimizing processes and are able to identify areas for improvement.

Responsibilities:

  1. Supervise and assist Store Associates with daily operational tasks.
  2. Provide exceptional customer service by addressing customer inquiries, resolving issues, and making recommendations.
  3. Tend to merchandising tasks, including plan-o-gram execution and visual displays.
  4. Perform receiving and stocking procedures to ensure accurate inventory levels.
  5. Count and reconcile cash register drawers, prepare deposits, and order change from the bank.
  6. Conduct regular inventory checks, removing or rotating products as needed.
  7. Maintain a safe, clean, and welcoming environment for customers and associates.
  8. Develop and implement a monthly schedule to optimize workflow efficiency.

Requirements:

  • H.S. Diploma or General Education Degree (GED) required.
  • At least one year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.

What We Offer:

In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, paid time off, 401K matching, and opportunities for career growth and development.

Estimated Salary: $42,000 - $55,000 per year, depending on location and experience. The actual salary may vary based on individual factors.



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