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Showroom Coordinator

1 month ago

Nashville, Tennessee, United States Brilliant Earth Full time
Job Summary

Brilliant Earth is seeking a highly skilled Showroom Coordinator to join our team. As a Showroom Coordinator, you will be responsible for providing exceptional customer service, managing inventory, and maintaining a luxury environment in our showroom.

Key Responsibilities
  • Provide personalized experiences for customers by offering exceptional service and creating a welcoming environment.
  • Greet and welcome guests with enthusiasm, warmth, and professionalism.
  • Manage inventory, including sending and receiving product from our headquarters and external vendors.
  • Facilitate order fulfillment, including preparing and packaging customer materials and managing inventory.
  • Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards.
  • Assist walk-in clients by matching them with an available sales representative or scheduling them for a return visit.
  • Consistently seek ways to improve the customer experience and add value to the sales team.
Requirements
  • Robust customer service skills and experience working in a fast-paced retail or hospitality environment.
  • A dedicated desire to connect with customers, solve problems, and create lasting positive experiences.
  • Excellent written and verbal communication skills.
  • Strong attention to detail.
  • An ability to think critically and adapt quickly in a flexible environment.
  • Exceptional time management skills and accountability.
  • A team player mindset with an ability to work collaboratively and cross-functionally.
  • Strong computer and organization skills.
  • Interest in socially and environmentally responsible organizations and products.
What We Offer
  • A competitive salary and a robust benefits package, including insurance, 401k match, paid time off, and disability and life insurance.
  • Opportunities for career growth and professional development.
  • A collaborative and supportive work environment.
  • Access to exclusive discounts on jewelry and other benefits.