Director of Hyperscaler and Data Center Product Segment

3 weeks ago

Charleston, West Virginia, United States Lumen Inc Full time

About Lumen

Lumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications across the globe. Our mission is to ignite business growth by delivering secure, reliable, and high-performance connectivity.

We are committed to building a culture of teamwork, trust, and transparency, where every employee has the opportunity to thrive and make a meaningful impact. Our commitment to workplace inclusion and employee support is unwavering, and we are proud to have been recognized as one of the greatest workplaces for diversity.

The Role

We are seeking a visionary leader to join our team as the Director of Hyperscaler and Data Center Product Segment. This role will be responsible for driving the strategic direction and growth of our Hyperscaler and Data Center product segment, aligning with our company's overall mission and vision.

The successful candidate will have a proven track record of launching successful products in the Hyperscaler and Data Center segment, with a strong understanding of the technical, creative, business, and marketing skills required to drive growth and innovation.

Main Responsibilities

  • Serve as the total accountability for the success and growth of the Hyperscaler and Data Center product segment, including owning and driving a strong P&L.
  • Collaborate with product teams, sales, marketing, service delivery, and other key ecosystem partners to develop requirements, prioritize enhancements, and drive best-in-class product experience for customers.
  • Responsible for product solution creation and collaborating with cross-functional partners like GTM teams on how to 'productize' the solution.
  • Work closely with SVP Product Segments to keep all key stakeholders aligned.
  • Define, monitor, and improve all key product segments metrics, including adoption, customer net promoter score (NPS), volume of leads, and more.
  • Prioritize the product roadmap for the Hyperscaler and Data Center segment in line with market research, customer feedback, and ecosystem partners' capacity.
  • Lead the identification of and capitalization on emerging opportunities within the Hyperscaler & Data Center segment, fostering innovation to maintain a competitive edge and drive future revenue growth through creative and leading solution launches.
  • Ensure clear communication between the Hyperscaler & Data Center segment and GTM & Business Operations functions for seamless working relationships.
  • Identify revenue growth opportunities within the segment and communicate potential overlap in opportunities with other segment leaders to drive alignment.

What We Look For in a Candidate

  • Bachelor's degree or higher in Business or a related field.
  • 7+ years of leadership or experience in a large-scale product and/or segment leadership role, with a bonus for experience in the Hyperscaler/Data Center product segment.
  • Proven track record of launching successful products in the Hyperscaler and Data Center segment through a blend of technical, creative, business, and marketing skills.
  • Superior communication, leadership, team building, and people management skills.
  • Ability to prioritize among competing opportunities, balance customer needs with business priorities, and clearly articulate the rationale behind decisions.
  • Experience and familiarity with Dark Fiber, Colo VPN, Internet on-Demand, IP VPN, Wavelengths, and Ethernet products as they relate to Hyperscaler/Data Centers.
  • Experience as a general manager.

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