Fraud Prevention Specialist
1 week ago
- Utilize advanced electronic systems to efficiently service customers and protect the bank's assets.
- Determine the appropriate course of action based on established procedures to safeguard the bank's assets, collaborating with supervisors on complex cases.
- Place holds on accounts suspected of fraudulent activity and take necessary steps to secure the account, documenting all actions taken in a timely and accurate manner to meet audit and compliance requirements.
- Communicate professionally with customers, merchants, financial institutions, and other personnel to resolve system issues or request additional information/documentation to support a decision on fraudulent activity.
- Provide support to frontline Savings Specialists to ensure proper steps are taken on high-risk accounts.
- Review new account applications and utilize fraud prevention tools to determine approval.
- Engage with victims of identity theft, providing appropriate talking points while ensuring both the victim and the bank are secure.
- Assess the validity of documentation and place/take calls as escalated and requested by Compliance partners or team leaders.
- Collaborate with the Fraud Operations Team to resolve complex issues and escalated situations.
- Participate in projects/initiatives to drive down fraud-related complaints and enhance the customer/fraud experience.
- High school diploma or GED.
- 2-3 years of related customer service experience or fraud experience.
- Strong understanding of the customer service experience.
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook).
At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness, and personal finance offerings and mindfulness programs.
Our CultureWe're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.
Equal Employment/Affirmative Action EmployerThe Goldman Sachs Group, Inc., 2021. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Learn MoreLearn more about our culture, benefits, and people at www.goldmansachs.com/careers
Reasonable AccommodationsLearn more: https://www.goldmansachs.com/careers/accessible-careers/
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