Customer Service Representative

3 days ago


Augusta, United States Penfed Credit Union Full time

At PenFed Credit Union, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our branch operations, you will play a vital role in delivering exceptional member service and helping our members achieve their financial goals.

About the Role:

This is a fantastic opportunity for individuals who enjoy working in a fast-paced environment, building strong relationships with colleagues and members, and making a positive impact on our community. Our ideal candidate will possess excellent communication and interpersonal skills, be able to multitask effectively, and demonstrate a commitment to providing world-class service.

Key Responsibilities:

  • Assist members with various financial transactions, including deposits, withdrawals, and loan applications
  • Provide expert advice on PenFed's products and services, such as checking and savings accounts, credit cards, and loans
  • Build strong relationships with members through regular interactions and personalized service
  • Work collaboratively with colleagues to meet sales and service targets
  • Stay up-to-date on product knowledge and regulatory requirements

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum one year of customer-facing experience in a financial institution or related industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Commitment to providing world-class service and meeting sales targets

Benefits:

  • Competitive salary: $43,000 - $55,000 per year
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off policy
  • 401(k) retirement plan with employer match
  • Opportunities for professional growth and development

About Us:

Established in 1935, PenFed Credit Union has grown to become one of the largest and most stable financial institutions in the country, serving over 2.8 million members nationwide. Our mission is to empower our members to achieve financial stability and success through innovative products and exceptional service. If you're passionate about delivering outstanding member experiences and joining a dynamic team, apply today



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