Medical Care Navigator, LVN or LPN

7 days ago

Fort Worth, Texas, United States Optum Full time

Company Overview

We are part of the Optum family of businesses, and we believe that everyone deserves access to high-quality medical care. Our mission is to help people live healthier lives and make the health system work better for everyone.

Salary

The estimated annual salary for this position is $65,000 - $80,000 depending on experience and qualifications.

About the Job

We are seeking a highly skilled LVN Health Coach to join our team at WellMed-Kiest Park in Dallas, TX.

About the Role

As an LVN Health Coach, you will play a critical role in supporting Disease Management/Chronic Care Program requirements for medical group/health plan members. You will act as an educator, resource, and advocate for members and their families to ensure a maximum level of independence.

Key Responsibilities

  • Work with primary care physicians and clinic staff to identify patients with high-risk diagnoses such as CHF, IHD, COPD/asthma, and diabetes.
  • Contact and perform initial interviews with patients who require health coaching programs.
  • Conduct Chronic Care Model visits and review patient informal and formal support systems.
  • Provide necessary coaching to reduce or eliminate high-risk behaviors.
  • Identify required goals for each patient and advise feasible options for achieving them.
  • Ensure patients are aware of health issues, concerns, and ways to combat them.
  • Raise awareness about available exercises, weight loss programs, and dietary requirements for a healthy lifestyle.
  • Utilize motivational interviewing techniques to assist patients in completing self-management goal/action plans.
  • Document patient needs and outcomes in electronic medical records.
  • Maintain current knowledge of chronic diseases, treatments, and complex medications.
  • Assist with referrals, coordinate transitions of care, and establish trusting relationships with patients and staff.

Requirements

  • High School diploma or GED
  • Licensed Vocational Nurse with a current license to practice in the state of employment
  • 2+ years of experience in a physician's office, clinical, or hospital setting
  • Cardiac, medical-surgical, and/or critical care experience
  • Experience related to patient education and/or motivational interviewing skills and self-management goal setting
  • Proficient knowledge of chronic diseases, especially COPD/asthma, diabetes, CHF, and IHD
  • Proficient computer skills, including Microsoft Word, Excel, Access, and Outlook
  • Proven excellent verbal and written skills
  • Proven ability to interact productively with individuals and multidisciplinary teams
  • Proven excellent organizational and prioritization skills

Preferred Qualifications

  • 5+ years of experience in a physician's office, clinical, or hospital setting
  • Proven knowledge of managed care, referral processes, claims, and ICD-9 and CPT coding

Benefits

We offer a competitive salary, benefits package, and opportunities for professional growth and development.

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