Service Ambassador

1 month ago


Los Angeles, California, United States Optima Dealer Services Inc Full time
About the Role

As a Service Greeter at Optima Dealer Services, you will be the first point of contact for our customers, setting the tone for a great service experience. You will be responsible for creating a welcoming atmosphere, providing exceptional customer service, and ensuring a smooth experience for our clients.

Key Responsibilities
  • Warmly greet customers and make them feel valued from the moment they arrive.
  • Direct customers to the service advisors, answer basic inquiries, and ensure they are taken care of promptly.
  • Assist with checking in vehicles for service and ensure all paperwork is properly completed.
  • Maintain a tidy area, keeping the service drive and waiting area clean, organized, and welcoming.
  • Collaborate with service advisors, technicians, and management to ensure smooth operations.
Requirements
  • Unrestricted California driver's license and clean driving record without any violations.
  • 4 years of driving experience.
  • Able to drive both automatic and standard-transmission vehicles.
  • Able to safely operate motor vehicles in tight and small spaces.
  • Previous experience in customer service, hospitality, or a similar role is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and professional in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Positive attitude and a passion for delivering outstanding customer service.
  • Strive to respect and facilitate teamwork within all departments.
  • Friendly with high energy and the willingness to go above and beyond.
Why Optima Dealer Services?

At Optima Dealer Services, we value our employees and strive to create a positive and inclusive work environment. We believe in celebrating our employees' achievements and helping them succeed. As a Service Greeter, you will play a crucial role in creating amazing customer experiences that drive our dealership's success.



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