Hospitality Host

Big Woods Restaurants, a leading hospitality brand in Indiana, is seeking an experienced Food Service Ambassador to join our team at BWQOHT Inc. This role offers a unique opportunity to provide exceptional service and contribute to the success of our restaurant.

We are looking for a highly motivated and customer-focused individual who can deliver outstanding dining experiences to our guests. As a Food Service Ambassador, you will be responsible for creating a warm and welcoming atmosphere, ensuring prompt and efficient service, and maintaining a clean and organized dining environment.

Key Responsibilities:

• Greet guests with a friendly smile and ensure they feel comfortable and valued throughout their visit.
• Present menus and answer questions regarding menu items, specials, and beverage options.
• Take accurate food and drink orders, noting any dietary restrictions or special requests.
• Provide recommendations to guests based on their preferences and menu choices.
• Deliver food and beverages promptly and accurately, ensuring proper presentation and garnishing of dishes.
• Check in with guests during their meal to ensure satisfaction and address any concerns or additional needs.
• Clear tables and maintain a clean and organized dining environment throughout the guest's visit.
• Process payments, handle cash transactions, and accurately enter orders into the POS system.
• Collaborate with kitchen and bar staff to ensure efficient communication and smooth service flow.
• Upsell menu items, special promotions, and beverages to enhance the guest experience and contribute to revenue goals.
• Assist in setting up and closing duties, including preparing the dining area for service, restocking supplies, and ensuring proper storage of equipment.

Requirements:

• Strong interpersonal and communication skills, with a friendly and approachable demeanor.
• Ability to work well in a fast-paced environment, multi-task, and manage time effectively.
• Knowledge of food and beverage offerings to provide informed recommendations to guests.
• Flexibility to work varying shifts, including weekends and holidays.
• Familiarity with POS systems is a plus.
• ServSafe or similar food safety certification is desirable but not mandatory.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Lift and carry trays of food and beverages.
• Bend, reach, and twist to perform cleaning and setup tasks.
• Must be 19+ years of age.
• Must have or be able to obtain an Indiana Liquor License.

Estimated Salary: $25,000 - $35,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including discounts on meals and merchandise, work-life balance, and potential for upward mobility and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.