Credit Services Associate I: Customer Service and Account Management
1 week ago
HD Supply is seeking a highly skilled Credit Services Associate I to join our team. As a Credit Services Associate I, you will be responsible for providing exceptional customer service and account management to our clients.
Key Responsibilities- Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues and meet customer needs.
- Account Management: Manage customer accounts, including processing payments, resolving disputes, and updating account information.
- Order Processing: Accurately and efficiently process customer orders, ensuring timely delivery and meeting customer expectations.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless communication and resolution of issues.
- Problem-Solving: Utilize problem-solving skills to resolve customer complaints and issues in a fair and timely manner.
- Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.
- Education: High School Diploma or equivalent required.
- Experience: 0-2 years of experience in customer service or account management.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
- Medical, Dental, and Vision Insurance: Comprehensive health insurance package.
- 401(K) Plan: Company-matched retirement savings plan.
- Paid Time Off: Generous paid vacation, sick leave, and holidays.
- Employee Assistance Program: Confidential counseling and support services.
- Tuition Reimbursement: Assistance with education and career development.
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