Physician Account Manager

4 weeks ago


Denver, Colorado, United States Quest Diagnostics Full time
Job Title: Physician Account Manager

We are seeking a highly motivated and experienced Physician Account Manager to join our team at Quest Diagnostics. As a key member of our sales team, you will be responsible for driving territory growth and profitability through exceptional customer service and issue resolution.

Responsibilities:
  • Manage accounts through ongoing business reviews to identify customer needs and opportunities for growth
  • Ensure customer retention by maintaining strong relationships with current accounts
  • Drive growth in assigned Key Accounts through strategic planning and execution
  • Identify and pursue up-selling and cross-selling opportunities in collaboration with Physician Account Executives or Specialty Account Executives
  • Partner with Physician Account Executive to resolve account-specific service issues
  • Collaborate with Customer Solutions Group to facilitate, prioritize, and resolve customer service issues
  • Escalate service issue non-resolution as appropriate
  • Leverage all available tools and resources to drive sales and customer satisfaction
  • Provide continuing education to customers on new technologies and laboratory testing
  • Ensure compliance with company policies and government regulations
  • Complete all administrative tasks thoroughly and promptly
  • Follow up with Physician Account Executives and customers to ensure satisfaction and identify areas for improvement
Qualifications:
  • Three to four years of experience in sales or account ownership
  • Knowledge of the Healthcare Industry and general economics of business
  • Ability to develop and sustain strong customer relationships; strong planning and organizational skills
  • Excellent oral and written communication and presentation skills
  • Solid PC skills, including Microsoft Software
Education:

Bachelor's Degree (Required)

Quest Diagnostics is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets



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