Digital Systems Integration Specialist
7 days ago
About Us
At UnCruise Adventures, we are a team of adventurers who share a passion for exploring the world's most breathtaking destinations. We believe that every moment should be an opportunity to create unforgettable memories, and our guests rely on us to provide exceptional experiences.
About the Role
We are seeking a highly skilled Digital Systems Integration Specialist to join our team in Seattle, WA. This is a full-time exempt position that reports directly to the VP of Finance.
Job Summary
The successful candidate will have a tenacious desire to 'Be Better' and never stop learning. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our digital systems, including software and hardware installation, configuration, and maintenance. Your expertise will also be required to develop and implement new technologies, such as analytic and reporting tools, using Microsoft's Power Platform.
Main Responsibilities
- Vessel Support: Install and configure software and hardware; manage satellite network systems and onboard network tools; set up accounts and workstations; monitor system performance and maintain systems according to vessel requirements; troubleshoot issues and outages; ensure security through access controls and firewalls; upgrade systems with new releases and models; develop expertise to train staff on new technologies; build an internal wiki with technical documentation, guides, and IT policies.
- ERP / CRM System Support: Administer current CRM Systems (Salesforce and Seaware); assist with monitoring and updating system data; assist with ERP (Microsoft Dynamics); develop and manage improvements to the system through project planning, coordination, training, and support; promote standardization of business processes across all teams and systems to ensure sustainable business practices and data integrity; produce documentation on processes, policies, application configuration, and help-related materials; back up and assist with revenue department systems and functions.
- System Support and Development: Assist VP of Finance with development of analytic and reporting tools; leverage Microsoft's Power Platform to automate various tasks amongst various teams; this position will assist with development of partial implementation of reservation system or similar projects; work with our MSP to resolve complex issues, and to provide an internal perspective to system management and user experience.
Requirements
- Tenacious desire to 'Be Better' and never stop learning;
- Proven experience as a System Administrator, Network Administrator or similar role;
- Experience with managing databases, networks (LAN, WAN) and VoIP systems;
- Knowledge of system security;
- Experience developing with GraphQL, Python, and/or other languages;
- Familiarity with various operating systems and platforms;
- ERP / CRM Experience with a preference on Microsoft Dynamics, Salesforce, and Seaware;
- Hands-on experience with integration and automation between systems, using REST API's, Microsoft's Power Platform, or similar toolkits;
- Knowledge of Cloud-based tools and networks with a preference on Azure and the Office 365 toolkit;
- Resourcefulness and problem-solving aptitude;
- Excellent communication and teaching skills;
- Salesforce Administrator Credentials;
- BSc/Ba in Information Technology, Computer Science, or a related discipline.
About the Salary
The annual salary for this position is estimated at $85,000-$95,000, depending on qualifications and experience.
Benefits
- Cruise Benefit: Explore the world like our guests do: employees receive one complimentary cruise for two people every year, after each year of employment.
- Health and Wellness: Comprehensive medical, dental, vision, short-term and long-term disability, life insurance, and flexible spending account options.
- 401k: Employees are eligible after 6 months of employment and includes employer match.
- Time off: Enjoy fifteen (15) company-paid holidays annually. Earn paid vacation and sick time throughout the year, and qualify for more vacation days as you gain tenure.
- Eco-Commute: Earn $10/day when you commute to work without the use of a motorized personal vehicle. You can walk, bike, take the bus, or kayak.
- Free Parking: Employees park for free at our Seattle office on days they commute by car.
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