Part Time Orthodontic Patient Liaison

6 days ago


Lexington, Kentucky, United States Ruby Dental & Braces - a Benevis company Full time
Job Summary

We are seeking an experienced and compassionate Part Time Orthodontic Patient Liaison to join our team at Ruby Dental & Braces - a Benevis company. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive experience from check-in to check-out.

About the Role

The successful candidate will have a strong focus on customer satisfaction, with excellent communication and interpersonal skills. You will be responsible for verifying patient insurance eligibility, coordinating appointments, and maintaining accurate records. Your ability to multitask, work under pressure, and maintain confidentiality will be essential in this role.

Responsibilities
  • Provide exceptional customer service to patients and their families, ensuring a positive experience from check-in to check-out.
  • Verify patient insurance eligibility and coordinate appointments.
  • Maintain accurate and up-to-date patient records.
  • Coordinate with the clinical team to ensure seamless patient care.
  • Assist with scheduling follow-up appointments and communicating with patients regarding their treatment plans.
Requirements
  • A minimum of one year of experience in a customer-facing role, preferably in healthcare or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals.
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks efficiently.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • A competitive salary: $45,000 per annum.
  • A quarterly bonus based on office performance.


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