Event Associate

4 weeks ago

Sacramento, California, United States City of Sacramento, CA Full time
Job Summary

We are seeking a highly motivated and detail-oriented Event Associate to join our team at the City of Sacramento, CA. As an Event Associate, you will be responsible for providing exceptional customer service to patrons and clients, ensuring a safe and enjoyable experience for all.

Key Responsibilities
  • Work within the SAFE Credit Union Convention and Performing Arts District complex facilities to provide efficient and safe entry, seating, and exit for patrons.
  • Greet patrons and direct them to assigned seat locations.
  • Perform ticket taking, door guard, and crowd control duties during events.
  • Keep aisles and exits clear.
  • Open and close doors before an event, during intermission, and following an event.
  • Direct patrons to specific lines or event areas to avoid congestion.
  • Receive and act upon requests or complaints from patrons, referring serious problems to supervisory staff.
  • Request patrons to dispose of items not permitted into the events area.
  • Provide immediate assistance to patrons in the event of an accident or injury, referring serious problems to supervisory staff.
  • Monitor the venue's fire system while it is off-line for visual alarms.
  • Assist in performing traffic management plan (TMP) functions when assigned, directing load-in and/or load-out periods of large commercial trucks and private vehicles.
Requirements
  • Knowledge of the venues that make up the SAFE Credit Union Convention and Performing Arts District complex facilities.
  • Ability to learn the seating arrangement of the SAFE Credit Union Convention and Performing Arts District complex facilities.
  • Ability to answer questions from patrons regarding the SAFE Credit Union Convention and Performing Arts District complex facilities.
  • Ability to read, write, and speak the English language at a level necessary for efficient job performance.
  • Ability to work irregular hours, including evenings and weekends.
  • Ability to communicate effectively, orally and in writing.
  • Ability to establish and maintain cooperative relationships with those contacted in the course of work.
Preferred Qualifications
  • Three months of customer service experience is desirable.
  • The ability to speak a secondary language is desirable.
Work Environment

Incumbents must perform shift work as assigned, including days, evenings, weekends, and holidays. Incumbents will work indoors and outdoors in all weather conditions with moderate noise levels, dark/dim lighting. Incumbents may interact with upset patrons while enforcing policies and procedures.

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