Claims Specialist

3 weeks ago


Indianapolis, Indiana, United States Indy Gov Full time
Job Summary

As a Claims Coordinator at Indy Gov, you will be responsible for performing loss recovery of debt for the City-County enterprise. This includes subrogation of property damage recovery with insurance vendors and/or citizens, issuance of demand letters, and coordination of aged debt to outside Collection or Legal Firms.

Key Responsibilities

Maintain the debt database, including older expired debt that is beyond the statute of limitations.

Process daily reports to Accounts Receivable and credit recovery back to appropriate agencies.

Perform subrogation, negotiations with clients, particularly with insurance vendors on property damage recovery.

Manage and develop payment plans with clients.

Review crash reports for collection opportunities, work with safety staff and IMPD to ascertain reports on property damage.

Compose and communicate reports as necessary on a weekly, monthly, and year-to-date basis for recovery.

Perform at or exceeds annual recovery goals.

Evaluate deposit reports from outside collection firms.

Support management during periodic audit reviews.

Evaluate vendors as part of an RFP review team when necessary.

Promote the goodwill of the Unit and seek to attract more program debt.

Support the Fire Department with collection of Inspections and payments.

Pursue delinquent payments through the recovery process.

Support the Clerk's office with the collection of court fees/fines, delinquent traffic court tickets, and probation fines.

Submit updates to the SharePoint site for IndyStat reporting to the Mayor's Office.

Maintain appropriate records, files, documentation, etc.

Requirements

High School Diploma or GED with experience in customer service and debt collection.

Familiarity with Fair Debt Collection practices and ability to be assertive while professional.

Knowledge of spreadsheet, database, and Microsoft word processing documents required.

Working at Indy Gov

Indy Gov is a dynamic organization that values its employees and strives to provide a positive work environment. As a Claims Coordinator, you will have the opportunity to work with a talented team and contribute to the success of the organization.

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