Associate Director of Residential Life for Assignments
4 weeks ago
The Associate Director of Residential Life for Assignments provides leadership for the implementation of business practices related to occupancy management, housing assignments and applications, billing, customer service and the housing licensing process. Implements communication plans, procedures, and protocols for efficient and effective management of all student housing assignments for university owned and operated housing.
Key Responsibilities
- Serves as a member of a five member Residential Life Senior Leadership team, participate in developing strategic direction of a comprehensive residential life program, execute and implement best practices, and act in place of the Director of Residential Life and represent Residential Life as assigned.
- Provides primary leadership for Residential Life processes related to occupancy management for university owned and operated housing, over 13,500 beds across residence halls, apartment style housing, and family housing units. Develops and operationalizes the annual business cycle for occupancy management and room selection, including routine best practice reviews. Utilizes data to forecast future demand projections and recruitment and assignment strategies to maximize space and revenue. Maintains focus on practices that support student wellbeing and success. Ensures compliance with the Americans with Disabilities Act and other legal requirements as they relate to the housing assignments processes.
- Provides primary leadership for the development, review and implementation of Occupancy License Agreements including periodic review and updates. Develops and evaluates policies related to housing administration within the Occupancy License Agreements such as financial liability, cancellation fees, housing eligibility, and occupancy expectations.
- Provides leadership for housing billing and refund processes, including appeals processes, cancellation fee schedule and related fees. Develops and presents annual recommendations for housing rates and related revenue.
- Develops expert knowledge of, and leads department on the use of associated web-based technology support occupancy management, customer service. Ensures regular audit and archiving of data and standards of privacy. Partners with information technology staff to implement the housing application, self-selection, assignments, and billing processes to ensure accuracy. Maintains assignments records in compliance with university records retention expectations.
- Supervises the development and implementation of plans that establish positive, sustainable family housing communities rooted in mutual respect, civility, appreciation and celebration of differences, individual and community support of and adherence to established community living standards. Delivers a range of programs and initiatives that support university priorities through a residential curriculum framework.
- Provides high quality supervision and evaluation for assigned residential life assignments and family housing staff. Leads staff to provide high quality customer service and communication in all interactions with students, their families, and campus partners. Ensures staffing coverage for the Residential Life assignments office. Demonstrates expert knowledge of applicable collective bargaining agreements (CBA) for applicable collective bargaining units (CBU) in the supervision and leadership of staff.
- Develops and delivers training and development for Residential Life staff related to assignments and occupancy management. Participates in recruitment and search processes.
- Leads and implements assessment focused on family housing, assignments, and customer service. Creates and contributes to assessment and annual reports.
- Provides on-call, after hours coverage and response for the campus residential community, including during University break periods and holidays. On-call includes being accessible via department issued cell phone 24/hr. day, and the ability to coordinate an effective emergency preparedness response, including appropriate coordination with campus partners and/or emergency services.
- Establishes and maintains collaborative and effective working relationships across the Student Affairs and Campus Life Executive Area and the University as a whole. Serves as Residential Life's primary representative to the Enrollment Management team and Move-in planning team. Collaborates with campus partners including but not limited to Athletics, Bursars Office, Dean of Students Office, Disability Services, Enrollment Management, Information Technology, International Programs Office, Office of General Counsel, Student Affairs and Campus Life Finance and Student Success staff to support occupancy management and billing processes.
- Supports the department's marketing and communication strategy. Develops and implements annual internal and external communication plans and strategies in areas of position responsibility.
- Sets, prepares, monitors and evaluates budgets associated with the assignments office and family housing in excess of $100,000. Ensures financial resources are utilized in accordance to established policies and procedures. Participates in the development of annual department budget recommendations to support strategic initiatives and goals.
- Engages in professional development activities related to Residential Life and position responsibilities. Participates in required training programs and initiatives related to position. Remains current in related best practices and relevant trends.
Other Functions
- Performs related duties as assigned or required. Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
- Demonstrates capacity, skill, and willingness to engage students and contribute to student success.
- Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
- Contributes toward creating a positive and respectful workplace. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
- On an as needed basis, signs out and operates University golf cart or vehicle.
-
Amherst, Massachusetts, United States UMass Amherst Full timeAbout UMass AmherstUMass Amherst is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. Our campus is situated on nearly 1,450 acres in the scenic Pioneer Valley of Western Massachusetts, providing a rich cultural environment in a bucolic setting close to major urban centers.Job...
-
Amherst, United States InsideHigherEd Full timeJob no: 522590Work type: Staff Full TimeLocation: UMass AmherstDepartment: Residential LifeUnion: PSUCategories: Student Affairs & Services, Residence Life & HousingAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees....
-
Amherst, VA, United States University of Massachusetts Full timeJob SummaryUnder the general supervision of the Associate Dean of Students and Director of New Student Orientation, Transitions, and Family Programs, the Associate Director performs a variety of functions and responsibilities related to the delivery of student services with primary responsibility for management and implementation of the new student...
-
Residential Support Specialist 2nd shift
3 weeks ago
Amherst, United States Mental Health Association Full timeMental Health Association (MHA) helps people live their best life. We provide access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity and compassion, MHA provides each individual served...
-
Associate Director for Student Facing Programs
4 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeJob SummaryThe Associate Director of Student Facing Programs serves as a key point person for student-facing programs and campus-wide entrepreneurial activities of the Berthiaume Center at UMass Amherst. This role is responsible for increasing the on-campus presence of the Center and developing strategies to grow student-facing programs, including...
-
Associate Director, Development Operations
3 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Foundation Full timeAbout University of Massachusetts Amherst FoundationThe University of Massachusetts Amherst Foundation is a private 501(c)(3) nonprofit organization established in 2003 to raise philanthropic funds in support of the University of Massachusetts Amherst's mission and highest aspirations. Located on the Amherst campus, the foundation is a separately governed...
-
Development Operations Associate Director
3 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Foundation Full timeAbout University of Massachusetts Amherst FoundationThe University of Massachusetts Amherst Foundation is a private 501(c)(3) nonprofit organization established in 2003 to raise philanthropic funds in support of the University of Massachusetts Amherst's mission and highest aspirations. Located on the Amherst campus, the foundation is a separately governed...
-
Amherst, Massachusetts, United States Mental Health Association - Western MA Full timeJob Title: Residential Support Specialist 2nd ShiftAbout the Role:Mental Health Association - Western MA is seeking a dedicated and compassionate Direct Care Worker to join our Residential team. As a Direct Care Worker, you will play a vital role in supporting residents with daily living activities, such as meal preparation, household maintenance, and...
-
Residential Support Specialist 2nd Shift
4 weeks ago
Amherst, Massachusetts, United States Mental Health Association - Western MA Full timeJob OverviewAt Mental Health Association - Western MA, we are seeking a dedicated Direct Care Worker to join our Residential team. As a Direct Care Worker, you will play a vital role in supporting residents with daily living activities, such as meal preparation, household maintenance, and transportation. You will also be actively involved in the individual's...
-
Associate Director for Student-Facing Programs
4 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeJob SummaryThe Associate Director of Student-Facing Programs serves as a key liaison between the Berthiaume Center and UMass Amherst students, fostering a culture of innovation and entrepreneurship on campus. This role is responsible for developing and implementing strategies to grow student-facing programs, including co-curricular entrepreneurship...
-
Associate Director of Academic Programs
3 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeJob SummaryThe University of Massachusetts Amherst seeks a highly skilled and experienced Associate Director of Academic Programs to provide leadership and direction for the Department of Political Science's academic programs. This position is responsible for managing graduate student services, program administration, course planning, and enrollment.Key...
-
Youth Counselor
4 weeks ago
Bristow, VA, United States YOUTH FOR TOMORROW NEW LIFE CENTER INC Full timeJob SummaryYOUTH FOR TOMORROW NEW LIFE CENTER INC is seeking a dedicated and compassionate Youth Counselor to provide residential services to adolescents at our main campus in Bristow, Virginia.This is a unique opportunity to make a meaningful difference in the lives of at-risk youth and be part of a team that is committed to serving and empowering them.The...
-
Associate Director of the Augusta Savage Gallery
3 weeks ago
Amherst, Massachusetts, United States InsideHigherEd Full timeAbout the PositionThe Associate Director of the Augusta Savage Gallery is a key member of the Fine Arts Center team, responsible for planning, organizing, and directing exhibits and educational programs held at the gallery. Located in New Africa House, the Augusta Savage Gallery is a multicultural and multi-arts facility that promotes artistic works from a...
-
Associate Director for Student Facing Programs
3 weeks ago
Amherst, Massachusetts, United States University of Massachusetts Amherst Full timeAbout the Role:The University of Massachusetts Amherst seeks a highly motivated and experienced professional to serve as the Associate Director for Student Facing Programs in the Berthiaume Center. This key leadership position will be responsible for developing and implementing strategies to grow student-facing programs, increasing the on-campus presence of...
-
Associate Director for High Impact Practices
3 months ago
Amherst, United States InsideHigherEd Full timeJob no: 524658Work type: Staff Full TimeLocation: UMass AmherstDepartment: Career ServicesUnion: PSUCategories: Career Services, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly...
-
Associate Director for Student Facing Programs
3 months ago
Amherst, United States InsideHigherEd Full timeJob no: 524701Work type: Staff Full TimeLocation: UMass AmherstDepartment: ManagementUnion: PSUCategories: Student Affairs & Services, Academic Advising & Learning Resources, Isenberg School of Management, PSU AAbout UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of...
-
Amherst, United States Amherst College Full timeAssociate Director for Employer and Alumni EngagementAmherst CampusFull TimeJR5458Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and...
-
Associate Director
1 month ago
Amherst, United States InsideHigherEd Full timeJob no: 522386Work type: Staff Full TimeLocation: UMass AmherstDepartment: Fine Arts CenterUnion: PSUCategories: Program Administration/Management, College of Humanities & Fine Arts, PSU BAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate,...
-
Director of Human Resources
4 weeks ago
Amherst, Virginia, United States University of Massachusetts Full timeJob SummaryThe Director of Human Resources for the College of Education plays a pivotal role in supporting the institution's social justice mission by overseeing and managing human resource functions. This position serves as the primary resource for the College regarding all matters related to University personnel policies and procedures, and serves as the...
-
Amherst, United States Pathlight Group Full timeAre you an experienced Direct Support Professional that is ready to level up your career and step into a supervisory role? If so, then we have an exciting opportunity for you here at Pathlight. We are looking to fill several DSP4 and DSP5 roles in Franklin and Hampshire Counties. Our DSP4 and DSP5 you will be the Assistant Program Manager for one of our...
