Claims Resolution Professional

7 days ago


Anchorage, Alaska, United States Holland AmericaPrincess Alaska-Yukon Land Operations Full time

Holland America-Princess Alaska-Yukon Land Operations is seeking a highly skilled Claims Resolution Professional to join our team in Anchorage, AK. As a key member of our Guest Services department, you will be responsible for resolving claims related to delayed and damaged luggage/property.

Job Summary

We are looking for a detail-oriented and customer-focused individual to handle claims filed by guests in Anchorage. The ideal candidate will have excellent communication skills, ability to work independently, and strong organizational skills.

Key Responsibilities
  • Process claims related to delayed and damaged luggage/property in accordance with company policies and procedures.
  • Provide exceptional customer service to follow up on all claims filed and search for lost claims.
  • Present claim procedures to guests as needed.
  • Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property.
  • Create, maintain, and prepare reports for local office, as well as for both Holland America Line and Princess Cruises Corporate Departments.
  • Prepare luggage for shipment.
  • Communicate with ship staff and 3rd party vendors regarding the shipping of luggage.
  • Assist in general luggage operations at various locations within Anchorage.
  • Assist guests and employees with general questions and inquiries.
Requirements
  • Proficiency in the use of computer business applications and internet.
  • Two years of experience in property claims or customer service positions preferred.
  • Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
  • Must meet Company's clean driver eligibility requirements.
  • Must pass a pre-employment background check.
  • Minimum age of 18 years required to reside in company housing, where available.
  • Participates in HAP's sustainability program, aka 'Sustain Alaska & the Yukon', and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
  • Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
  • Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
  • Dedicated commitment to a diverse, equitable and inclusive work environment.
  • Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Estimated Salary Range

$60,000 - $80,000 per year, depending on experience.

Why Work for Us?

Holland America-Princess Alaska-Yukon Land Operations offers a competitive salary range, excellent benefits package, and opportunities for career growth and development.



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