Claims Resolution Professional
7 days ago
Holland America-Princess Alaska-Yukon Land Operations is seeking a highly skilled Claims Resolution Professional to join our team in Anchorage, AK. As a key member of our Guest Services department, you will be responsible for resolving claims related to delayed and damaged luggage/property.
Job SummaryWe are looking for a detail-oriented and customer-focused individual to handle claims filed by guests in Anchorage. The ideal candidate will have excellent communication skills, ability to work independently, and strong organizational skills.
Key Responsibilities- Process claims related to delayed and damaged luggage/property in accordance with company policies and procedures.
- Provide exceptional customer service to follow up on all claims filed and search for lost claims.
- Present claim procedures to guests as needed.
- Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property.
- Create, maintain, and prepare reports for local office, as well as for both Holland America Line and Princess Cruises Corporate Departments.
- Prepare luggage for shipment.
- Communicate with ship staff and 3rd party vendors regarding the shipping of luggage.
- Assist in general luggage operations at various locations within Anchorage.
- Assist guests and employees with general questions and inquiries.
- Proficiency in the use of computer business applications and internet.
- Two years of experience in property claims or customer service positions preferred.
- Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
- Must meet Company's clean driver eligibility requirements.
- Must pass a pre-employment background check.
- Minimum age of 18 years required to reside in company housing, where available.
- Participates in HAP's sustainability program, aka 'Sustain Alaska & the Yukon', and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.
- Participate in HAP's safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests.
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
- Dedicated commitment to a diverse, equitable and inclusive work environment.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
$60,000 - $80,000 per year, depending on experience.
Why Work for Us?Holland America-Princess Alaska-Yukon Land Operations offers a competitive salary range, excellent benefits package, and opportunities for career growth and development.
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