Network Operations Specialist

3 weeks ago


Fort Myers, Florida, United States COLSA Full time
Reservation Sales Agent

Viejas Casino & Resort is seeking a skilled Reservation Sales Agent to provide exceptional customer service and support to our guests.

Key Responsibilities:
Answer all incoming calls from guests, Casino, Sales Team, and the internet while ensuring guest satisfaction and responding to guest questions.
Welcome all guests in a cheerful manner and provide them with the highest level of customer service.
Enter and confirm bookings into the reservation system according to company standards.
Maintain an inventory of vacancies, reservations, and room assignments.
Assist with all Front Desk duties such as processing room reservations, guest check-ins/check-outs, cancellations, payment, etc.
Perform other administrative duties as needed.

Requirements:
High school diploma or general education degree (GED).
1 to 2 years of related experience and/or training. Guest service experience preferred.
Knowledge of Microsoft Office. Ability to type 35 WPM. Ability to learn the hotel/hospitality systems. Ability to effectively communicate with guests and team members verbally or in written form. Detail-oriented, organized, self-motivated, and values teamwork. Ability to multi-task and work in a fast-paced environment. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Viejas Casino and Resort offers:
Health, Dental, and Vision Benefits
Medical and Dependent Flexible Spending Accounts
Accident, Critical Illness, and Disability Insurance
Paid Time Off
401(k)
Employee Assistance Programs
Career Advancement Opportunities and Tuition Reimbursement

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