Pet Care Support Associate

1 day ago


Bayside, New York, United States Destination Pet LLC Full time

Job Summary:

We are seeking a skilled and compassionate Pet Care Support Associate to join our team at Destination Pet LLC.

About the Role:

The successful candidate will provide exceptional customer service, support mission and vision, sell services and products, and maintain a clean environment. They will also be responsible for managing cash transactions, operating a point-of-sale system, and escorting pet guests to their enclosures.

Key Responsibilities:

  • Supports Mission, Vision, and Values of Destination Pet LLC
  • Sells the services and products of the facility to prospective customers
  • Tours prospective clients and visitors through the facility
  • Answers the telephone, receives and provides appropriate information according to established procedures
  • Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records
  • Responsible for cash management including accepting cash, check, and credit card payments for services and for end-of-day cash drawer balance
  • Explains company and facility policies to customers in a positive manner
  • Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed
  • Escorts pet guests to/from their enclosure and provides water as needed
  • Operates the Point-of-Sale system
  • Responsible for maintaining the appearance and cleanliness of the lobby and other public areas
  • Completes all required training and attends training sessions as needed/assigned
  • Treats customers, guests, visitors, and co-workers in a professional, courteous manner
  • Assists other associates as needed

Requirements:

Expertise & Experience:

  • High School Graduate or Equivalent
  • Minimum of 1-year experience in a customer service role or retail sales experience
  • Must have ability to resolve problems quickly and professionally
  • Must have strong communication and interpersonal skills
  • Customer Service experience a plus
  • Must have excellent telephone skills
  • Must be able to utilize a multi-line phone system and work on a computer system
  • Displays a professional manner at all times

Physical Requirements:

  • Must be able to work evenings, weekends, and holidays
  • Must frequently lift 40 pounds
  • Must be able to stand, walk, and climb stairs frequently
  • Must be able to handle dogs on leashes
  • Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions

Salary Information:

This is a full-time position with an estimated salary range of $40,000 - $50,000 per year based on location and experience. We offer competitive benefits and a supportive work environment.

About Destination Pet LLC:

We are a diverse and inclusive workplace that celebrates diversity and inclusion. We believe in creating a welcoming environment for all employees, guests, and clients. Our values include compassion, empathy, and respect for all individuals.


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