Pet Care Support Associate
1 day ago
Job Summary:
We are seeking a skilled and compassionate Pet Care Support Associate to join our team at Destination Pet LLC.
About the Role:
The successful candidate will provide exceptional customer service, support mission and vision, sell services and products, and maintain a clean environment. They will also be responsible for managing cash transactions, operating a point-of-sale system, and escorting pet guests to their enclosures.
Key Responsibilities:
- Supports Mission, Vision, and Values of Destination Pet LLC
- Sells the services and products of the facility to prospective customers
- Tours prospective clients and visitors through the facility
- Answers the telephone, receives and provides appropriate information according to established procedures
- Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records
- Responsible for cash management including accepting cash, check, and credit card payments for services and for end-of-day cash drawer balance
- Explains company and facility policies to customers in a positive manner
- Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed
- Escorts pet guests to/from their enclosure and provides water as needed
- Operates the Point-of-Sale system
- Responsible for maintaining the appearance and cleanliness of the lobby and other public areas
- Completes all required training and attends training sessions as needed/assigned
- Treats customers, guests, visitors, and co-workers in a professional, courteous manner
- Assists other associates as needed
Requirements:
Expertise & Experience:
- High School Graduate or Equivalent
- Minimum of 1-year experience in a customer service role or retail sales experience
- Must have ability to resolve problems quickly and professionally
- Must have strong communication and interpersonal skills
- Customer Service experience a plus
- Must have excellent telephone skills
- Must be able to utilize a multi-line phone system and work on a computer system
- Displays a professional manner at all times
Physical Requirements:
- Must be able to work evenings, weekends, and holidays
- Must frequently lift 40 pounds
- Must be able to stand, walk, and climb stairs frequently
- Must be able to handle dogs on leashes
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions
Salary Information:
This is a full-time position with an estimated salary range of $40,000 - $50,000 per year based on location and experience. We offer competitive benefits and a supportive work environment.
About Destination Pet LLC:
We are a diverse and inclusive workplace that celebrates diversity and inclusion. We believe in creating a welcoming environment for all employees, guests, and clients. Our values include compassion, empathy, and respect for all individuals.
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