Brake Fix Engineer L2 USA

4 weeks ago


Bothell, Washington, United States Excis Compliance ltd Full time
About the Role

Excis Compliance Ltd. is seeking a skilled Brake Fix Engineer L2 to join our dynamic team at a state-of-the-art facility. As a key member of our IT operations team, you will play a crucial role in ensuring seamless IT operations by resolving hardware, software, and networking issues.

Key Responsibilities
  • Address user tickets related to hardware, software, and networking.
  • Assist customers with installing applications and peripherals.
  • Provide step-by-step troubleshooting and resolve issues.
  • Perform remote diagnostics and testing.
  • Customize desktop applications to user needs and document technical solutions.
  • Escalate unresolved issues to higher support levels.
  • Maintain user functionality by following up and ensuring systems are operational.
  • Collect customer feedback and relay potential product improvement requests.
Requirements

Essential Skills & Qualifications:

  • Experience: Minimum 5 years in a Desktop Support, Technical Support, or similar role.
  • Technical Expertise: Proficient in Lenovo laptop repairs, Windows 10 & 11, Office 365, and Intune.
  • Experience with remote troubleshooting tools, imaging devices, network setups, and ServiceNow.
  • Familiarity with MacOS/Linux environments is a plus.
  • Strong understanding of network security and antivirus protocols.
  • Certifications: A and Microsoft certification (required).
  • Bachelor's degree in IT or equivalent hands-on experience.
  • Excellent problem-solving and multitasking abilities with a customer-oriented approach.
  • Behavioral Qualities: Target-driven, proactive, good listener, and a natural leader.
  • Language: Fluent in English (essential).
Benefits

Why Join Us

  • Be part of an exciting team that supports cutting-edge healthcare technology development.
  • Work at a global company's innovative facility with the opportunity to be involved in advanced technology and solutions.
  • Competitive hourly pay with opportunities to grow within the company.
  • Provide VIP support in a high-profile environment where your expertise will make a difference.


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