Facilities Account Director
5 days ago
As a highly skilled and experienced Facilities Account Director with City Wide Facility Solutions, you will play a vital role in ensuring the delivery of exceptional customer service to our clients.
Job SummaryThis dynamic position involves managing client relationships, providing field support, and coordinating site visits to ensure that all services meet company and client quality standards.
The ideal candidate will have 3-5 years of experience in sales or management within the building maintenance industry, with prior experience as an Account Manager, Business to Business Sales, or other customer service route-based positions being preferred.
Responsibilities- Manage business operations for assigned client contracted service areas
- Provide field support including training, guidance on starting new clients, troubleshooting customer requests/complaints, and coordinating site visits
- Serve as the local point of contact with clients and perform scheduled inspections to ensure work meets quality standards
- Manage, expand, and diversify client relationships to identify potential add-on sales opportunities
- Supervise and direct Night Managers to ensure client strategies are executed and services are performed correctly
- Implement company policies and procedures related to client service levels
This territory-based opportunity offers a competitive salary, with estimated earnings ranging from $60,000 to $80,000 per year, depending on performance and location. The position also includes mileage reimbursement at $0.625 per mile (capped at $450/month), medical/dental/vision benefits after 30 days, 3 weeks of paid PTO, 6 paid holidays, Simple IRA with company match, and long/short-term disability offered at no cost to the employee.
About Us/Culture- We are a dependable and positive organization built on a foundation of trust.
- Our work environment is healthy, supportive, dynamic, and collaborative, allowing everyone to bring their best self to work every day and promotes growth and development.
- We are fast-paced and challenging.
- Our dress code reflects our image. We are proud to be the most professional service provider in an unprofessional industry.
- Family-oriented, flexible, and accommodating to employees' needs.
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