IT Infrastructure Support Specialist

6 days ago


New York, New York, United States Ovation Workplace services Full time

Ovation Workplace services is seeking a highly skilled Desktop Support and MAC Support professional to join their team. As a Desktop Technician, you will provide day-to-day local desktop support, receiving inbound calls, answering questions, troubleshooting, and documenting steps performed to resolve hardware, software, and application issues in a ticketing system.

About the Role

This role is an excellent opportunity for individuals who enjoy working with technology and have strong problem-solving skills. You will be responsible for providing technical support to employees, ensuring they have the necessary tools to perform their duties efficiently.

Key Responsibilities
  • Provide tier 1 support for hardware, software, and application issues
  • Document all interactions and resolutions in a ticketing system
  • Work closely with other teams to resolve complex issues
  • Stay up-to-date with new technologies and best practices
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic knowledge of computer systems and networks
What We Offer

Ovation Workplace services offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

How to Apply

If you are a motivated and detail-oriented individual with a passion for technology, please submit your application, including your resume and cover letter, to our online portal. We look forward to hearing from you



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