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Senior Account Manager, People Solutions Expert

1 month ago

Washington DC USA, United States Lockton, Inc. Full time
Job Summary:

About Lockton Northeast

The Northeast Series is a dynamic and growing region, with our people based in metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. We're committed to delivering exceptional client service and driving business growth through our unmatched work ethic and ability to go above and beyond.

We offer a flexible and hybrid work environment that allows our Associates to split their time between in-person and remote work. This role is an integral part of our People Solutions team, partnering closely with the Unit Manager, Client Executives, and Account Executives to deliver outstanding results.

Key Responsibilities:

Serve as primary project manager of day-to-day issues for clients and lead client service calls
Communicate effectively to clients, ensuring timely updates and resolutions
Oversee compliance and open enrollment communications, ensuring seamless execution and timely delivery
Independently complete 95% of Client Engagement Workbook, delegating and project managing as needed
Lead meetings, consult, develop, and present output based on client needs and established goals

Requirements:

Bachelor's degree in a business-related program or equivalent education and/or experience required
Minimum of three years of commercial benefits insurance experience and/or HR, insurance broking/consulting experience required
Demonstrated presentation skills, including preparation and execution
Exceptional verbal, written, and interpersonal skills to instill confidence in Clients and Associates at all levels of responsibility
Strong project management and organizational skills, with ability to comply with all company policies and procedures
Willingness and ability to work outside of normal business hours and travel as needed
Strong working knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Legally able to work in the United States

What We Offer:

Competitive total rewards package
Continuing education and training opportunities
Dynamic entrepreneurial culture with opportunities for growth and development
Commitment to advancing diversity and inclusion
Opportunities to contribute to benefits department internal meetings and department carrier meetings
Share new experiences with other team members to enhance the broader team's knowledge and skills