Advanced Print Production Specialist

7 days ago

Oaks, United States Canon Solutions America, Inc. Full time
Job Overview

Join our team at Canon Solutions America, Inc. as an Advanced Print Production Specialist - Client Service Representative.

Role Summary

We are seeking a highly skilled and detail-oriented professional to join our team as an Advanced Print Production Specialist - Client Service Representative. In this role, you will be responsible for providing exceptional client service, managing print production processes, and ensuring timely delivery of high-quality prints.

About the Role
  • Promptly informs supervisors of potential problems or customer concerns.
  • Reviews and responds to management and client requests via emails, phone calls, text messages, and verbal communications.
  • Provides strong focus on delivering excellent customer service.
  • Contributes to the creation of site procedure guides to ensure accurate recording of account processes.
  • Oversees workflow and job balance between staff members, ensuring tasks are completed within account SLA requirements.
  • Communicates and trains team members in changes to workflow or procedures.
  • Manages daily and monthly records on service activity.
  • EFFECTIVELY COMMUNICATES WITH CLIENTS AND STAFF MEMBERS.
  • May serve as the main point of contact to clients for daily activity and participate in client meetings on account activity.
  • Responsibilities may include copy/print production/copy center, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, file room/records file services based on assigned location.
  • Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
  • Site responsibility and location of coverage may change based on client and/or division needs.
Key ResponsibilitiesCopy/Print Production/Copy Center:
  • Responsible for prompt and accurate reproduction of all print requests.
  • Reviews electronic files for print readiness, prints documents, punches, binds, assembles, sorts, laminates, and performs pre-delivery quality control checks.
  • Receives, logs, delivers, and tracks all activity for reporting purposes.
  • Responds to customer requests.
  • Performs routine upkeep and basic maintenance of equipment.
  • Records and tracks customer inquiries and fulfillment of requests.
  • Performs daily convenience care functions as needed.
Mail/Courier Services:
  • Responsible for prompt and accurate receiving, sorting, delivery, pick-up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail.
  • Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
  • Researches and routes unidentified and generic mail.
  • Receives, logs, delivers, and tracks messenger items.
  • Responds to customer requests.
  • Performs routine upkeep of equipment.
  • Records and tracks customer inquiries and fulfillment of requests.
About You

Please note that this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

We require a high school diploma, GED, or equivalent experience, plus 1 to 2 years of related experience. Prior experience in a customer service environment is preferred.

You should possess good computer skills/technical knowledge, ability to multitask and prioritize in order to meet deadlines, good customer service and communication skills, ability to work with minimal supervision, ability to work OT as needed, required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises, may require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary), ability to lift up to 50lbs, and ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Estimated Salary Range: $45,000 - $60,000 per year

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