Senior Supply Chain Coordinator
4 weeks ago
Sr. Customer Care Agent - Order Management
Type of position:
Contingent role (opportunity for conversion)
Duration: 12 months
Shift:
Monday thru Friday 8 a.m. - 5 p.m.
Location:
Hybrid
Drug Screen:
Yes. The contractor will need a drug screen due to entering hospitals.
Job Responsibilities:
Manage domestic and international orders for the diagnostics operations division.
Execute system functions in SAP for monitoring and resolving open orders, verifying availability of goods, and taking appropriate actions when manual intervention and/or escalation is required.
Ensure on-time and in-full supply of products from the handover of the supply plan until delivery to the next supply chain mode/customer.
Ensure quality supply of products to customers/patients from assigned internal and external sites through management from planning to execution.
Coordinate and communicate with multiple business functions and site representatives, including commercial operations, inventory control, planning, and material handling/shipping operations.
Collaborate with Sr. Customer Care Agents for investigating, escalating, and resolving complex order-related issues and for new or changed processes to achieve business goals.
Assist with identifying, investigating, and developing continuous operational improvement opportunities.
Ensure execution of activities complies with all applicable federal and international regulations and the Global Supply Chain Standards.
Communicate to responsible logistics contacts in case of non-compliance.
Process incoming complaints in a timely and accurate manner.
Key Skills:
- Technically proficient with SAP SD and software applications (Google, Excel, PowerPoint, Word, etc.).
- Ability to quickly learn complex software application functions and perform necessary daily tasks with minimal direction.
- Excellent professional and interpersonal communication skills (written and verbal) and a high degree of cultural awareness and sensitivity.
- Capacity to manage change and maintain a high degree of technical accuracy when prioritizing daily tasks along with project team responsibilities in a fast-paced environment.
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