Technical Support Professional

1 week ago


Annapolis Junction, Maryland, United States TEKsystems Full time
Job Description

We are seeking a skilled Technical Support Professional to join our team at TEKsystems. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to technical issues.

Key Responsibilities:

  • Providing top-notch technical support via phone, email, or chat to customers with IT-related inquiries or issues.
  • Troubleshooting complex technical problems using strong analytical skills and technical expertise.
  • Collaborating with internal teams to resolve issues and improve overall customer satisfaction.
  • Documenting and escalating critical issues as needed to ensure prompt resolution.

Requirements:

  • No prior IT experience is required; however, having some background in the field is beneficial.
  • Obtaining Security+ certification within 120 days of being hired is a plus.
  • A valid Top Secret/Secret Clearance (TS/SCI) with a Current Intelligence Polygraph (CI Poly) within the last five years is also preferred.

What We Offer:

  • An estimated salary range of $55,000 - $65,000 per annum, depending on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

About Us:

TEKsystems is a leading provider of technology staffing and workforce management solutions. We empower businesses to succeed by providing them with the best talent in the industry.



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