Technical Support Professional
1 week ago
We are seeking a skilled Technical Support Professional to join our team at TEKsystems. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and providing timely resolutions to technical issues.
Key Responsibilities:
- Providing top-notch technical support via phone, email, or chat to customers with IT-related inquiries or issues.
- Troubleshooting complex technical problems using strong analytical skills and technical expertise.
- Collaborating with internal teams to resolve issues and improve overall customer satisfaction.
- Documenting and escalating critical issues as needed to ensure prompt resolution.
Requirements:
- No prior IT experience is required; however, having some background in the field is beneficial.
- Obtaining Security+ certification within 120 days of being hired is a plus.
- A valid Top Secret/Secret Clearance (TS/SCI) with a Current Intelligence Polygraph (CI Poly) within the last five years is also preferred.
What We Offer:
- An estimated salary range of $55,000 - $65,000 per annum, depending on location and experience.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
About Us:
TEKsystems is a leading provider of technology staffing and workforce management solutions. We empower businesses to succeed by providing them with the best talent in the industry.
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