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Front Office Clerk

1 month ago

Rock Island, Illinois, United States Bally's Corporation Full time
About Bally's Corporation

Bally's Corporation is a leading entertainment company with a global presence in digital gaming and traditional casino venues.

We're recognized for our innovation, energy, and dedication to creating engaging gaming experiences. Our team is passionate about delivering exceptional service and building a culture of excellence.

Job Summary

This role involves working closely with guests, checking them in and out, and resolving any issues that may arise. You'll also work with housekeeping and night cleaning teams to ensure seamless operations.

This position requires strong customer interaction skills and the ability to work a variety of shifts, including evenings and weekends. The starting wage is $15 per hour.

Key Responsibilities
  1. Develop and maintain a service culture that ensures exceptional guest service.
  2. Operate the property management system, manage in-room movies, wake-up calls, and mini bars.
  3. Work closely with hotel guests, answering phones, making reservations, and resolving customer complaints.
  4. Make change and perform other duties as assigned.
  5. Work varied shifts, including days, nights, weekends, and holidays.
Requirements
  • Excellent customer service skills.
  • High school graduate or equivalent.
  • Excellent written and verbal communication skills.
  • Ability to obtain and maintain a gaming license issued by the Illinois Gaming Board.
What We Offer

Competitive wages with annual performance reviews.

Comprehensive health coverage plan, including medical, dental, and vision.

401(K) and company match.

Access to perks and childcare discounts.