Technical Support Specialist

3 days ago

Enon Valley, Pennsylvania, United States Motion Recruitment Partners LLC Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Motion Recruitment Partners LLC. As a Technical Support Specialist, you will be responsible for providing technical support for hardware, software, store networks, and applications.

Key Responsibilities:
  • Use remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications.
  • Manage simultaneous connections to multiple stores and pieces of equipment; prioritize the order in which repairs are made in order of emergency priority.
  • Monitor the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality.
  • Identify and corrects issues before a location is aware of a problem using cloud and web-based applications.
  • Determine the best course of action to improve performance and efficiency of store systems, equipment, and applications.
  • Provide accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality.
  • Understand and complete proper processes when installing software.
  • Direct field personnel in installing new equipment that is going on the store network.
  • Configure and upgrades software on newly installed devices.
  • Implement software changes for fuel dispensers and fuel tanks.
  • Set up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras.
  • Provide troubleshooting by using remote tools connected to other legacy networks.
  • Manage multiple tickets and works them in order of emergency to lowest priority.
  • Identify re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems.
  • Read, interpret, and follow procedures described in the internal knowledge base.
  • Provide documentation for knowledge base articles.
  • Work with third-party help desk vendors as applicable.
  • Maintain inventories and orders parts as needed.
  • Provide phone support as needed.
  • Attend training classes as required to stay current with new equipment troubleshooting procedures and technology.
  • Initiate timely communication of critical events to Store Support Team Leads.
  • Complete other duties, including special projects, as assigned by Management.
Benefits:
  • Medical Insurance - Four medical plans to choose from for you and your family.
  • Dental & Orthodontia Benefits.
  • Vision Benefits.
  • Health Savings Account (HSA).
  • Health and Dependent Care Flexible Spending Accounts.
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance.
  • Hospital Indemnity Insurance.
  • 401(k) including match with pre and post-tax options.
  • Paid Sick Time Leave.
  • Legal and Identity Protection Plans.
  • Pre-tax Commuter Benefit.
  • 529 College Saver Plan.

Motion Recruitment Partners LLC is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

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