Receptionist - Front Desk Support

3 weeks ago

Sioux Falls, South Dakota, United States The Salvation Army Central Territory Full time
Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at The Salvation Army Central Territory. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, donors, and visitors.

Key Responsibilities
  • Front Desk Operations: Greet all incoming clients and visitors in a friendly and professional manner, answer phone calls, and direct assistance needed calls and walk-in clients to the appropriate Family Service Programs and/or outside agencies.
  • Administrative Support: Perform general administrative clerical duties, including photocopying, scanning, filing, and office supply management.
  • Client Services: Provide paperwork and information about Pathway of Hope to incoming clients seeking assistance, assist office staff with mailings and projects, and maintain records and track information of in-office programs.
  • Eligibility Determination: Determine preliminary eligibility of clients for internal programs and services, and competently fill out documents completely and accurately.
Requirements
  • Education: High School Diploma/GED, with some secondary education preferred.
  • Experience: Minimum of 1 year of related experience in reception, telephone work, or data processing, or an equivalent combination of education and experience.
  • Skills: Intermediate skills in Microsoft software, including Word, Excel, PowerPoint, and Access, as well as the ability to access payroll, timekeeping, and personal data via a web-based system.
  • Qualifications: Ability to work with people of varying backgrounds and cultures with patience and respect, ability to establish priorities, work independently, and proceed with objectives with little supervision, and demonstrated ability to handle confidential matters.
Working Conditions

The work environment is a business office setting with office equipment, moderate traffic, and noise levels. All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

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