Parts Advisor

4 weeks ago

San Diego, California, United States O'Gara Coach Company Full time
Job Description

PURPOSE:

The Parts Sales Specialist sells parts to all available customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES:

Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.

Pull purchases from stock. If the part is not in stock, determine availability and submit an order if requested by the customer.

Answer phone calls, providing price quotes and other information. Assist outside sales representatives with their orders.

Set up orders for daily shipment, delivery, or pick up.

Verify "will call" and "back order" files weekly and return to vendors, or stock those items not required.

Solicit assigned accounts by phone.

Assist service technicians in selecting parts needed for repairs in process.

Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.

Notify the Shop Foreman and the customer that ordered parts have been received.

Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.

Be friendly, professional and efficient when working with all customers, both on the phone and in person.

Provide the same high level of service to the other dealership departments as is given to other customers.

Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager.

Ensure that all charge back sales are signed by the customers.

When making tax exempt sales other than to a charge or cash account, ensure that the customer's full name, address, ICC number, and signature is obtained.

Keep front and rear counter areas clean and uncluttered.

Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.

Keep current on new products and product updates.

Participate in all training programs that are made available.

Participate with the Parts Manager in maintaining a Lost Sale Tracking program.

Clean computer terminals and printers daily.

Must be legally and technically able to operate company and customer vehicles.

Must be insurable by company insurance carrier.

Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

QUALIFICATIONS: SKILLS:

High school diploma or the equivalent. Ability to read and comprehend instructions and information.

One year of experience in an automotive parts department.

One year of sales experience.

Ability to work well with the public, sometimes with several customers at a time. Ability to work well with all personalities.

Volkswagen/Audi/Porsche and or BMW parts department experience preferred.

Knowledge in and work experience with ADP/CDK a plus

Experience in shipping and receiving preferred

Forklift certified a plus

Hazmat certified a plus

Must have a valid driver's license and have and maintain an acceptable, safe driving record.

Key Responsibilities:

  • Provide exceptional customer service to internal and external customers.
  • Assist customers in selecting required parts and suggest companion requirements.
  • Pull purchases from stock and submit orders for parts not in stock.
  • Answer phone calls and provide price quotes and other information.
  • Assist outside sales representatives with their orders.
  • Set up orders for daily shipment, delivery, or pick up.
  • Verify "will call" and "back order" files weekly and return to vendors, or stock those items not required.
  • Solicit assigned accounts by phone.
  • Assist service technicians in selecting parts needed for repairs in process.
  • Order parts not in stock if, after discussion with Shop Foremen, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
  • Notify the Shop Foreman and the customer that ordered parts have been received.
  • Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.
  • Be friendly, professional and efficient when working with all customers, both on the phone and in person.
  • Provide the same high level of service to the other dealership departments as is given to other customers.
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager.
  • Ensure that all charge back sales are signed by the customers.
  • When making tax exempt sales other than to a charge or cash account, ensure that the customer's full name, address, ICC number, and signature is obtained.
  • Keep front and rear counter areas clean and uncluttered.
  • Replenish assigned inventory daily. Advise Parts Manager when areas of the department are not in satisfactory condition.
  • Keep current on new products and product updates.
  • Participate in all training programs that are made available.
  • Participate with the Parts Manager in maintaining a Lost Sale Tracking program.
  • Clean computer terminals and printers daily.
  • Must be legally and technically able to operate company and customer vehicles.
  • Must be insurable by company insurance carrier.
  • Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Requirements:

  • High school diploma or the equivalent.
  • Ability to read and comprehend instructions and information.
  • One year of experience in an automotive parts department.
  • One year of sales experience.
  • Ability to work well with the public, sometimes with several customers at a time. Ability to work well with all personalities.
  • Volkswagen/Audi/Porsche and or BMW parts department experience preferred.
  • Knowledge in and work experience with ADP/CDK a plus
  • Experience in shipping and receiving preferred
  • Forklift certified a plus
  • Hazmat certified a plus
  • Must have a valid driver's license and have and maintain an acceptable, safe driving record.

We are an equal opportunity employer and welcome applications from diverse candidates.

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