Childhood Mental Health Navigator

5 days ago


Salt Lake, Utah, United States Little Otter Full time
About the Role

Little Otter is a pioneering childhood mental health company dedicated to bringing expert care to every home. As a Care Navigator, you will play a vital role in supporting families through our platform and care system.

We are looking for a mission-driven individual to join our Operations & Customer Support team. This full-time position offers a competitive salary of $55,000 annually, commensurate with experience, plus benefits including medical, dental, and vision coverage for you and your dependents.

Key Responsibilities
  • Conduct introductory Kickoff Sessions with incoming Little Otter families to welcome them to our platform, identify their specific needs, schedule, and connect them with our services.
  • Assist families in navigating the Little Otter platform and care system, providing support on all non-clinical aspects of care, including scheduling, billing, and other care-related questions.
  • Schedule care sessions to reinforce the importance of connecting families into care quickly.
  • Provide administrative support for families in care with Little Otter, including creating super bills, invoicing, and answering questions.
  • Facilitate collaborative care and provide support to our clinical team.
Requirements and Qualifications
  • Holds a Board Certified Behavior Analyst (BCBA) credential or is a Licensed Occupational Therapist.
  • Masters degree in Child Development, Education, Psychology, Social Work, Counseling, or related field.
  • Model empathetic support and feedback when working with parents & caregivers.
  • Comfortable with technology and eager to improve how it empowers families and providers.
  • Experienced in delivering email-based, chat-based, and/or video-based support to families.
  • Possesses strong problem-solving skills and takes initiative in connecting families into quality mental health care on our digital platform.
  • A minimum of 2 years of experience working with children and families.
  • Experience and confidence in using electronic medical records & technology systems.
Total Rewards
  • Competitive salary: $55,000 annually.
  • Medical, dental, and vision coverage for you and your dependents.
  • Take what you need PTO.
  • 100% remote work environment.
  • Paid holidays.
  • 401K.
  • Computer and technology needed to work from home.


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