Childhood Mental Health Navigator
5 days ago
Little Otter is a pioneering childhood mental health company dedicated to bringing expert care to every home. As a Care Navigator, you will play a vital role in supporting families through our platform and care system.
We are looking for a mission-driven individual to join our Operations & Customer Support team. This full-time position offers a competitive salary of $55,000 annually, commensurate with experience, plus benefits including medical, dental, and vision coverage for you and your dependents.
Key Responsibilities- Conduct introductory Kickoff Sessions with incoming Little Otter families to welcome them to our platform, identify their specific needs, schedule, and connect them with our services.
- Assist families in navigating the Little Otter platform and care system, providing support on all non-clinical aspects of care, including scheduling, billing, and other care-related questions.
- Schedule care sessions to reinforce the importance of connecting families into care quickly.
- Provide administrative support for families in care with Little Otter, including creating super bills, invoicing, and answering questions.
- Facilitate collaborative care and provide support to our clinical team.
- Holds a Board Certified Behavior Analyst (BCBA) credential or is a Licensed Occupational Therapist.
- Masters degree in Child Development, Education, Psychology, Social Work, Counseling, or related field.
- Model empathetic support and feedback when working with parents & caregivers.
- Comfortable with technology and eager to improve how it empowers families and providers.
- Experienced in delivering email-based, chat-based, and/or video-based support to families.
- Possesses strong problem-solving skills and takes initiative in connecting families into quality mental health care on our digital platform.
- A minimum of 2 years of experience working with children and families.
- Experience and confidence in using electronic medical records & technology systems.
- Competitive salary: $55,000 annually.
- Medical, dental, and vision coverage for you and your dependents.
- Take what you need PTO.
- 100% remote work environment.
- Paid holidays.
- 401K.
- Computer and technology needed to work from home.
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