Regional IT Support Manager

5 days ago


Palo Alto, California, United States Considine Search Full time
Job Overview

We are seeking an experienced Regional IT Support Manager to join our team at Considine Search. This is a unique opportunity to work in a fast-paced environment, providing top-notch technical support and services to our clients.

About the Role

The Regional IT Support Manager will be responsible for leading the local IT operations, providing technical knowledge, troubleshooting, and systems support. This role requires a solid technical background across various Firm technology solutions, including end-user technology appliances, office devices, conferencing capabilities, and networking infrastructure.

Responsibilities
  • Supports the IT Regional Manager in upholding the local IT experience, delivering responsive and proactive services that continuously improve the Firm's technology solutions.
  • Serves as an extension of the Firm's IT Help Desk, leading L1/L2 support at a local level for regional staff and providing continuity in escalation support with other IT service and solution teams.
  • Leads the response for IT service and support calls in regional offices, providing technical support for local staff.
  • Diagnoses and resolves technology problems reported by end-users in a timely manner.
  • Manages the lifecycle of regional technology, both for end-users and the Firm's offices and facilities.
Requirements
  • 5+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider.
  • Proven experience with common Operating Systems and software (e.g., Windows 10 and later, Microsoft Office 365/2021).
  • Proven experience in troubleshooting and repairing end-user devices and appliances (e.g., PCs, laptops, printers).
  • Experience with current PC imaging standards, hardware configurations, memory configuration techniques, and peripheral hardware and software.
  • Experience with Audio Visual conferencing technologies (hardware and software).
  • Experience with routers, switches, and other networking equipment.
  • Experience with secure LAN infrastructure, firewalls, and VPN technologies.
  • Experience with remote systems such as Citrix.
  • Experience with laptop lifecycle management.
  • Knowledge and understanding of networking infrastructure and devices.
  • Knowledge of telephone/voicemail system configuration and administration.
  • Knowledge of software applications and installation, ideally those common to a global law firm.
  • Knowledge of network topologies and protocols.
Salary and Benefits

The estimated salary for this role is $80,300 - $113,000 per year, plus overtime and bonus. The benefits package includes a comprehensive compensation and benefits program, competitive salary, and opportunities for growth and development.



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