Tax Office Manager

3 weeks ago


El Cerrito, California, United States H&R Block Full time

Job Summary:

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a Multi-Unit Team Leader, you will be responsible for providing leadership and guidance to our tax office teams, ensuring exceptional client experiences, and driving business growth.

Key Responsibilities:

• Manage office staffing, operations, and logistics for multiple offices

• Partner with the District General Manager to create and implement office-level growth plans and client growth targets

• Assist DGM in recruiting and interviewing candidates for tax office associate positions

• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

• Lead daily team meetings and communicate essential information to tax office associates

• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices

Requirements:

• People management experience, with the demonstrated ability to grow and develop associates

• Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

• Computer proficient with the ability to use MS Office

• Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience

What We Offer:

• Competitive pay and benefits package

• Opportunities for career growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

About Us:

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a supportive and inclusive work environment for our associates.


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