Insurance Agency Team Member

4 weeks ago


Plano, Texas, United States kelly cook - State Farm Agent Full time
Job Overview

As a member of the Kelly Cook - State Farm Agent team, you will play a vital role in delivering exceptional customer experiences that drive the growth of our insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have the opportunity to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of our community members.

Key Responsibilities
  • Establish and maintain strong customer relationships, following up as needed to ensure their needs are met.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making.
  • Employ exemplary communication skills to efficiently meet customer needs while promoting the development of our business.
Requirements
  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving, ensuring seamless customer experiences.
Benefits
  • Competitive hourly pay plus commission/bonus opportunities.
  • Potential for growth and advancement within the agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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