Station Manager

4 weeks ago


Indianapolis, Indiana, United States Air General Incorporated Full time
Job Title: Station Manager

Air General Incorporated is seeking a highly skilled Station Manager to lead our Indianapolis International Airport (IND) operation. As a key member of our team, you will be responsible for overseeing all contract handling services, ensuring safe and efficient operations, and providing exceptional customer service.

Key Responsibilities:
  • Organize and coordinate all contract handling services to meet customer targets and service requirements.
  • Implement procedures to ensure safe and punctual operation of customer flights.
  • Develop and lead a highly motivated work force to achieve customer targets.
  • Ensure all necessary training standards are achieved or exceeded.
  • Monitor and report on customer targets, safety standards, and operational performance.
  • Collaborate with other managers and supervisors to establish feedback and action plans for service improvements.
  • Take disciplinary action for breaches of safety, security, or company rules.
  • Investigate incidents or service complaints and provide written reports.
  • Evaluate recommendations for service improvements and implement changes.
  • Establish protocols for employee and administrative matters to maximize productivity and performance.
  • Liaise with customers on a formal basis for feedback and performance evaluation.
  • Maintain performance measurements and ensure quality standards are met.
  • Oversee fiscal transactions, cash receipts, and banking procedures to ensure integrity and security.
  • Administer financial and service audits to ensure compliance and quality.
  • Ensure safety, security, and serviceability of premises, equipment, and assets.
  • Manage bonded cargo storage and procedures for special cargo and valuable items.
  • Meet with customers' clients to enhance confidence, rapport, and business integrity.
  • Attend industry meetings and interface with airport officials and local and federal agencies.
  • Ensure VIP accounts are serviced with extra care and without problems.
  • Supervise sensitive commodities (HRs, DGs) with extra supervision.
  • Advance the reputation of Air General and the customer by maintaining a professional company image.
  • Reduce overtime, payroll costs, and operational costs.
  • Conduct performance appraisals for all staff and obtain over-limit spending approvals.
  • Report payable invoices and seek new revenue opportunities.
Requirements:
  • 5 years minimum Domestic and International air cargo experience required.
  • High school degree or GED required.
  • Proven leadership skills.
  • PC proficiency (MS Office applications).
  • Must be willing to work flexible hours.
  • Must have a valid driver's license.
  • Must be able to obtain a valid airport ID badge.
  • Must pass all pre-employment screenings, background checks, and airport/government security background checks.
  • Must pass a drug test.
  • Must be able to push, pull, or lift up to 70lbs.
  • Must be at least 18 years of age.
  • Must possess the ability to read, write, fluently speak, and understand the English language.

Compensation: This is a salary/exempt role. Salary will be based on current market conditions and commensurate with candidate experience. Candidates are encouraged to communicate their expectations during the recruiting and selection process.

Benefits Offered:

  • Medical, Dental, Vision, STD, LTD, Health, and Flexible Savings Accounts.
  • Paid Time Off and Sick Time.
  • Paid Parental Leave.
  • 401(k) Retirement Plan and Roth after 6 months, company match after 1 year.
  • Life Insurance.
  • Tuition Scholarship Program.
  • Company Loan Program.
  • Tuition Reimbursement.
  • Employee Assistance Program (EAP).

Air General Incorporated is a US-based nationwide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about Air General, please visit the link and explore our videos:

https://www.airgeneral.com/ourstory



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