Operations Support Specialist
7 days ago
Latch is a pioneering access control company revolutionizing the industry with cutting-edge hardware and software solutions. Our comprehensive platform empowers property managers, residents, and businesses with streamlined access control and management tools.
Job OverviewWe are seeking an experienced Operations Support Analyst to join our team. As a key member of our operations team, you will be responsible for monitoring our contractor network, ensuring market health, and providing exceptional support to our customers.
Key Responsibilities:- Investigate Deactivation Requests:
- Analyze deactivation requests and make informed recommendations.
- Gather information from customers and contractors regarding reported issues.
- Handle requests from contractors wishing to be removed from the platform.
- Assist contractors with insurance procedures.
- Process Reactivation Requests:
- Evaluate reactivation requests from contractors seeking to return to the platform.
- Determine if additional onboarding or updates are required, or if the request should be denied.
- Monitor Contractor Network:
- Regularly review the contractor pool to identify individuals who may require warnings or immediate deactivation.
- Identify opportunities to recruit higher-quality contractors, especially in markets with low volume or specific skill shortages.
- Ensure that services in deactivated markets are appropriately managed.
- Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
- Experience in analytics, investigations, or a similar role.
- Excellent communication and interpersonal skills with a positive and engaging attitude.
- Strong mediation skills for handling sensitive topics and escalations effectively.
- Highly organized with a solid understanding of team dynamics and internal responsibilities.
- Proficient in interpreting and analyzing data reports.
- Ability to work independently and make informed decisions.
This is a salaried position with a competitive compensation package. We offer a salary of approximately $60,000 per year, depending on location and experience. Benefits include a comprehensive health insurance plan, retirement savings plan, and generous paid time off. Join us in creating a workplace that values diversity, equity, and inclusion.
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