Retail Solutions Expert

3 weeks ago


Boston, Massachusetts, United States Asurion Full time
Job Title: Retail Specialist - Sales, Repair & Tech

LOB: Customer Solutions In-Store

Sign On Bonus: $1500

Are you passionate about helping customers and working in a fast-paced retail environment? We're looking for a skilled Retail Specialist to join our team. As a Retail Specialist, you will be the face of Asurion, delivering exceptional customer experiences and providing technical expertise to resolve customer issues.

Key Responsibilities:

  • Provide technical support and repair services for customer electronic devices
  • Monitor virtual messaging platforms and upsell Asurion home+ products
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory and partner with cross-functional teams to deliver programs/processes
  • Self-manage and set priorities in a fast-paced environment
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Knowledge of mobile devices and operating systems
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We Offer:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits – Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health

About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

Equal Employment Opportunity:
Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



  • Boston, Massachusetts, United States Amazon Web Services, Inc. Full time

    About the RoleWe are seeking a highly motivated Cloud Solutions Expert to join our team at Amazon Web Services, Inc. As a Cloud Solutions Expert, you will work directly with customers to help them gain a competitive edge using AWS.You will provide exceptional technical design guidance and thought leadership, leading efforts to capture and share best-practice...


  • Boston, Massachusetts, United States Fidelity Investments Full time

    Job Title: Associate, Financial Solutions ExpertJob Summary:We are seeking a highly skilled Associate, Financial Solutions Expert to join our team at Fidelity Investments. As a key member of our Strategic Advisers business unit, you will play a vital role in developing the methodology that provides answers to our customers' key financial planning...


  • Boston, Massachusetts, United States Mirakl Full time

    Mirakl is a pioneer in platform business innovation, empowering retail and B2B enterprises with cutting-edge technology to digitize and expand product assortment through marketplaces and dropshipping, improve supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.We are seeking a creative and...


  • Boston, Massachusetts, United States Epsilon Full time

    About this role:We are seeking a seasoned product management professional to lead the development and execution of product and growth strategies for advertising and marketing technology products serving iconic CPG and Retail brands. As a key member of the Epsilon product management team, you will be responsible for defining and driving product strategy,...


  • Boston, Massachusetts, United States Expert Analytical Solutions Full time

    Job Title: Office Administration Part Time PositionJob Summary:Expert Analytical Solutions is seeking a skilled and reliable Office Administration Part Time Position to join our work from home administration team. As an Office Administration Part Time Position, you will be responsible for routing incoming calls to appropriate mailboxes, answering and...


  • Boston, Massachusetts, United States Disability Solutions Full time

    National Fragrance Expert, BostonAt CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience,...


  • Boston, Massachusetts, United States Saatva Full time

    Job Summary: We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Saatva. As a Retail Sales Associate, you will be responsible for providing exceptional customer service and sales support to our customers in our Viewing Room. You will be the face of our brand, and your primary goal will be to create a world-class...


  • Boston, Massachusetts, United States Flexible Recruiting Solutions Full time

    Job DescriptionRetail Sales Associate Job SummaryWe are seeking a highly motivated and detail-oriented Retail Sales Associate to join our team at Flexible Recruiting Solutions. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...


  • Boston, Massachusetts, United States Epsilon Full time

    About this Role:We are seeking a seasoned product management professional to lead the development and execution of product and growth strategies for advertising and marketing technology products serving iconic CPG and Retail brands. As a key member of the Epsilon product management team, you will be responsible for defining and driving product strategy,...


  • Boston, Massachusetts, United States Canada Goose Full time

    The ideal candidate for this Seasonal Retail Associate position at Canada Goose is a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences. As a key member of our retail team, you will play a crucial role in helping us achieve our sales goals while embodying the warmth and hospitality that Canada...


  • Boston, Massachusetts, United States Canada Goose Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Seasonal Retail Associate to join our team at Prudential Center. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales performance.Key ResponsibilitiesProvide outstanding customer service and support to drive sales and...

  • MSP Account Manager

    4 weeks ago


    Boston, Massachusetts, United States Atrium Staffing Full time

    About Atrium Staffing:Atrium Staffing is a leading woman-owned, comprehensive talent management firm dedicated to providing holistic contingent workforce solutions in today's market.Recognized for our pioneering Applicant-Centric approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.Position Overview:Atrium...


  • Boston, Massachusetts, United States Princess Polly Full time

    At Princess Polly, we're on a mission to revolutionize the way our customers experience fashion. As a Retail Store Associate, you'll play a vital role in bringing our online presence to life in our Newbury Street Retail Store.Key Responsibilities:Provide exceptional customer service in a fast-paced retail environmentMaintain an elevated standard of visual...

  • Solutions Consultant

    4 weeks ago


    Boston, Massachusetts, United States Flock Safety Full time

    About Flock SafetyFlock Safety is a pioneering technology company that is revolutionizing the way communities keep themselves safe. Our innovative platform combines the power of communities at scale to shape a safer future together. With a full-service, maintenance-free technology solution, we are trusted by communities across the country to help solve and...

  • Corporate Counsel

    4 weeks ago


    Boston, Massachusetts, United States Lego Services LLC Full time

    Job Title: Corporate Counsel - Marketing Law ExpertAre you a skilled and experienced lawyer looking for a challenging role in marketing law? We are seeking a Corporate Counsel - Marketing Law Expert to join our team at Lego Services LLC.Key Responsibilities:Provide expert legal advice on marketing campaigns, ensuring compliance with relevant...


  • Boston, Massachusetts, United States Information Systems Solutions Full time

    Information Systems Solutions (ISS) is seeking a highly skilled Linux Subject Matter Expert to support the JS J7 Joint Training DevSecOps pipeline core infrastructure and data center in Suffolk, VA.The selected candidate will be responsible for supporting the Deputy Directorate, Joint Training (DDJT).This role is 100% onsite.Why Work For ISS?At ISS, we pride...


  • Boston, Massachusetts, United States NTT DATA Full time

    Job Title: Senior Sales Executive, IT Services and SolutionsAbout the Role:NTT DATA is seeking a highly experienced Senior Sales Executive to join our team, focusing on IT Services and Solutions within the Manufacturing industry. This individual will also have the ability to sell into Retail, Travel & Hospitality, Logistics, and Transportation industries.Key...


  • Boston, Massachusetts, United States Rothy's Full time

    About the RoleRothy's is seeking a highly motivated and customer-focused Retail Ambassador to join our team at our Newbury store. As a key member of our Retail team, you will be responsible for delivering an exceptional customer experience, providing expert knowledge of our products, and contributing to the success of our store.As a Retail Ambassador, you...

  • Global Land Expert

    4 weeks ago


    Boston, Massachusetts, United States Quantis Full time

    Job OverviewThe Global Land Expert will provide strategic direction for addressing land and agriculture related challenges for corporate clients. This involves refining existing and developing new service offerings grounded in the latest science and business strategy.The successful candidate will oversee a global team of subject matter experts and...

  • Data Modeler Expert

    4 weeks ago


    Boston, Massachusetts, United States Randstad Full time

    Job Title: Data Modeler ExpertJob Summary:We are seeking a highly skilled Data Modeler Expert to join our team at Randstad. As a Data Modeler Expert, you will be responsible for designing and implementing data models that meet the needs of our clients. You will work closely with our business partners to understand their requirements and develop solutions...