Retail Solutions Expert
3 weeks ago
LOB: Customer Solutions In-Store
Sign On Bonus: $1500
Are you passionate about helping customers and working in a fast-paced retail environment? We're looking for a skilled Retail Specialist to join our team. As a Retail Specialist, you will be the face of Asurion, delivering exceptional customer experiences and providing technical expertise to resolve customer issues.
Key Responsibilities:
- Provide technical support and repair services for customer electronic devices
- Monitor virtual messaging platforms and upsell Asurion home+ products
- Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
- Complete initial 5-week training, including Apple & Samsung Certifications
- Manage inventory and partner with cross-functional teams to deliver programs/processes
- Self-manage and set priorities in a fast-paced environment
- Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
Requirements:
- 1+ years of customer service/sales experience
- 6+ months experience with product service support or electronics troubleshooting (preferred)
- Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week
- A completed background check (criminal and drug test)
- Basic knowledge of Microsoft Office
- Knowledge of mobile devices and operating systems
- For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards
- Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
- Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)
We Offer:
- Certifications & ongoing training
- Competitive hourly pay & performance-based bonuses
- Benefits – Health, Dental, Vision and more
- Paid Time off
- Career growth opportunities
- Skills development and hands-on training
- Uniform allowances
- And more Asurion offers a wide range of perks and benefits for mental, physical and financial health
About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.
Equal Employment Opportunity:
Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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