Front Desk Coordinator
3 weeks ago
We are seeking an organized and detail-oriented Front Desk Coordinator to join our team at Florida Digestive Health Specialists LLP. The ideal candidate will be responsible for providing exceptional customer service to patients, managing administrative tasks, and ensuring smooth operations at the front desk.
Key Responsibilities:
- Greet patients and visitors with a warm and welcoming demeanor.
- Ensure the completion of patient paperwork, sign-in, and security procedures and the scheduling of patients.
- Answer phone calls, take messages, and redirect calls as necessary.
- Keep patient appointments on schedule by notifying providers of patient arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Communicate effectively with patients, medical staff, and other team members.
- Comfort patients by anticipating their anxieties and answering their questions.
- Verify insurance information, process patient balances, and reconcile copayments daily.
- Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy.
- Maintain accurate patient records, ensuring all necessary information is collected and updated in the system.
- Adhere to HIPAA regulations and protect patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Maintain cleanliness and organization of the front desk and reception area.
- Maintain operations by following policies and procedures, reporting needed changes.
- Assist with other administrative tasks as assigned by management.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a medical office or healthcare setting preferred.
- Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals.
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
- Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalism.
- Proficiency in using scheduling software and electronic medical records (EMR) systems.
- Ability to maintain professionalism and composure in stressful situations.
- Ability to collaborate effectively with colleagues and contribute to a positive work environment.
- Willingness to adapt to changing priorities and work schedules as needed.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plan, paid time off, and paid holidays.
- Professional development opportunities.
- Positive and collaborative work environment.
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