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Parts Customer Care Representative
1 month ago
**Job Summary:**
Crown Equipment Corporation is seeking a skilled Parts Customer Care Representative to join our team. As a key member of our parts support team, you will be responsible for providing exceptional customer service and support to our customers and service technicians.
Key Responsibilities:
- Answer and process incoming parts calls from customers and service technicians.
- Pull orders, receive and put up stock.
- Order parts and develop relationships with Crown factory and outside vendors.
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
- Maintain direct contact with current and prospective customers.
- Prepare customer quotes.
- Process paperwork.
- Inventory control to include cycle counts of stockroom, vans and customer consignments.
Requirements:
- High school diploma or equivalent.
- Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills.
- Ability to lift 50 lbs.
- Valid driver's license and good driving record.
- Parts or inventory control experience and lift truck industry experience preferred.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
