Client Care Coordinator/Office Administrator

7 days ago

Rochester, Minnesota, United States Paul Davis Restoration Full time

{"h1": "Client Care Coordinator Job Description", "p": "At Paul Davis Restoration, we are seeking a highly organized and detail-oriented Client Care Coordinator to join our team. As a Client Care Coordinator, you will play a critical role in ensuring the smooth operation of our client services department. Your primary responsibility will be to provide exceptional customer service to our clients, while also maintaining accurate records and ensuring compliance with company policies and procedures.", "ul": [{"li": "Provide exceptional customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner."}, {"li": "Maintain accurate records of client interactions, including phone calls, emails, and meetings."}, {"li": "Ensure compliance with company policies and procedures, including data protection and confidentiality."}, {"li": "Collaborate with other departments to ensure seamless communication and coordination."}, {"li": "Perform administrative tasks, such as data entry, filing, and reporting."}], "h2": "Key Responsibilities", "p": "The Client Care Coordinator will be responsible for the following key tasks:", "ul": [{"li": "Answer incoming calls and respond to client inquiries in a timely and professional manner."}, {"li": "Complete intake for new losses and initiate communication with clients."}, {"li": "Facilitate daily huddles with the team to capture high priorities and next steps."}, {"li": "Ensure client needs are met from start to completion of job."}, {"li": "Complete job notes in operating systems and ensure compliance with company policies and procedures."}], "h2": "Requirements", "p": "To be successful in this role, you will need to have the following skills and qualifications:", "ul": [{"li": "High school diploma or equivalent required; bachelor's degree preferred."}, {"li": "Excellent administrative and process skills, with ability to learn and adapt to new systems and procedures."}, {"li": "Customer service experience, with ability to provide exceptional service to clients."}, {"li": "Three plus years of experience in an administrative position, with ability to work independently and as part of a team."}, {"li": "Experience with Microsoft Office Suite 365 and ability to learn and operate other software systems."}], "h2": "Compensation", "p": "The salary for this role is $35,000-$45,000 per year, depending on experience."}

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