Senior Case Manager
4 weeks ago
Job Summary:
The Senior Case Manager will be responsible for supervising case management and line staff for the Interim Housing Program. This position requires maintaining high-quality services and efficiency of programming, while fostering teamwork and integration among staff.
Key Responsibilities:
- Train new case managers on creating housing plans and other case management tasks
- Support new case managers with difficult-to-engage clients
- Complete special projects as assigned
- Potentially run team meetings or represent the program at community meetings
- Serve a caseload of approximately 15 clients, providing active case management for all assigned cases
- Act as the lead for client's housing-related case management, maintaining an active housing plan for each client
- Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
- Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
- Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
- Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
- Facilitate intakes for individuals who are referred into interim housing
- Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
- Facilitate wellness, enrichment, and life skills groups
- Provide crisis intervention when needed
- Maintain client confidentiality at all times while following agency, state, and HIPAA regulations
- Create and maintain accurate documentation of client information in HMIS/CHAMP database and in accordance with program funder requirements
- Participate in case conferences, individual supervision, and other staff meetings
- Work in collaboration with other agency and program staff, in order to coordinate services
- Communicate effectively and in a timely manner with management, peers, and clients
- Participate in evaluation and trainings in order to better respond to client/community needs
Qualifications:
- Bachelor's degree in a related field, strongly preferred but not required
- Minimum of one year of experience in case management required
- Experience and ability to demonstrate knowledge of issues faced by the population served
- Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred
- Skilled in non-violent crisis intervention
- Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
- Strong interpersonal and team-building skills
- Strong knowledge of Microsoft Programs (Word, Excel, Outlook)
Work Environment:
- Regularly required to drive to different local sites throughout the day
- Will necessitate working in busy and loud environments
- Will be required to sit for long periods of time
- Will be exposed to elements like cold, heat, dust, noise, and odor
- Will need occasionally to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less
- May need to bend, stoop, twist, walk, climb throughout the day
Responsibilities Common to All Agency Employees:
- Maintain a safe work environment and confidentiality at all times
- Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
- Organize and prioritize multiple activities to meet all external and internal deadlines
- Maintain a professional demeanor that reflects positively on the agency
- Demonstrate respect and courtesy toward others
- Able to thrive in a work environment emphasizing teamwork and collaboration
- Ability to prioritize different tasks with minimal supervision
- Perform other duties as assigned
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment.
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