Senior Case Manager

4 weeks ago


Los Angeles, California, United States The People Concern Full time
Senior Case Manager

Job Summary:

The Senior Case Manager will be responsible for supervising case management and line staff for the Interim Housing Program. This position requires maintaining high-quality services and efficiency of programming, while fostering teamwork and integration among staff.

Key Responsibilities:

  • Train new case managers on creating housing plans and other case management tasks
  • Support new case managers with difficult-to-engage clients
  • Complete special projects as assigned
  • Potentially run team meetings or represent the program at community meetings
  • Serve a caseload of approximately 15 clients, providing active case management for all assigned cases
  • Act as the lead for client's housing-related case management, maintaining an active housing plan for each client
  • Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
  • Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
  • Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
  • Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
  • Facilitate intakes for individuals who are referred into interim housing
  • Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
  • Facilitate wellness, enrichment, and life skills groups
  • Provide crisis intervention when needed
  • Maintain client confidentiality at all times while following agency, state, and HIPAA regulations
  • Create and maintain accurate documentation of client information in HMIS/CHAMP database and in accordance with program funder requirements
  • Participate in case conferences, individual supervision, and other staff meetings
  • Work in collaboration with other agency and program staff, in order to coordinate services
  • Communicate effectively and in a timely manner with management, peers, and clients
  • Participate in evaluation and trainings in order to better respond to client/community needs

Qualifications:

  • Bachelor's degree in a related field, strongly preferred but not required
  • Minimum of one year of experience in case management required
  • Experience and ability to demonstrate knowledge of issues faced by the population served
  • Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred
  • Skilled in non-violent crisis intervention
  • Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
  • Strong interpersonal and team-building skills
  • Strong knowledge of Microsoft Programs (Word, Excel, Outlook)

Work Environment:

  • Regularly required to drive to different local sites throughout the day
  • Will necessitate working in busy and loud environments
  • Will be required to sit for long periods of time
  • Will be exposed to elements like cold, heat, dust, noise, and odor
  • Will need occasionally to stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 50 pounds or less
  • May need to bend, stoop, twist, walk, climb throughout the day

Responsibilities Common to All Agency Employees:

  • Maintain a safe work environment and confidentiality at all times
  • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
  • Organize and prioritize multiple activities to meet all external and internal deadlines
  • Maintain a professional demeanor that reflects positively on the agency
  • Demonstrate respect and courtesy toward others
  • Able to thrive in a work environment emphasizing teamwork and collaboration
  • Ability to prioritize different tasks with minimal supervision
  • Perform other duties as assigned

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment.


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