Financial Technology Team Lead

5 days ago

Stamford, Connecticut, United States iCapital Full time
Client Delivery Team Lead

iCapital is a leading financial technology company that powers the world's alternative investment marketplace. Our cutting-edge platform has revolutionized how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients.

We have approximately $184 billion in global client assets invested in 1,471 funds, making us a key player in the industry.

About the Role

iCapital seeks an experienced Client Delivery Team Lead to join our Data Solutions team. This role will be responsible for setting up and maintaining financial software applications, assisting clients with issues, working on special projects, and providing ad-hoc support associated with building an innovative company.

Responsibilities
  • Financial Reporting and Data Aggregation Tools:
    • Analyze and explain portfolio performance results
    • Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects
    • Perform analysis of private equity and hedge fund statements for input into the system
    • Work with clients and partners to resolve data issues
  • Develop and Strengthen Client Relationships:
    • Client onboarding
    • Client account setup and training
    • Day-to-day support and issue management
  • Software Maintenance and Setup:
    • System setup and configuration
    • New client setup
    • New financial account and asset set-up and classification
    • Data feed management
    • Create custom reports based on client-specific needs
    • Liaise with vendor partners for enhancements, and system and data issues
  • Lead a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications
  • Establish operational effectiveness through the development and adoption of policies, procedures, and controls
Qualifications
  • 7+ years of experience in a related field
  • Bachelor's degree from an undergraduate program
  • Excellent customer service skills and the ability to foster and maintain effective relationships
  • Strong understanding of financial instruments
  • Experience managing a team
  • Experience with RIA/Wealth management policies, procedures, and client service
  • Experience working with wirehouses or custodians
  • Proactively assess and act upon client and company needs
  • Organized and self-motivated with the ability to prioritize tasks and meet deadlines
  • Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities
  • Comfortable with technology, software tools, and applications:
    • Able to learn new software quickly
    • Experience with Addepar, Black Diamond, Axys, APX, Orion, Archway, Solovis, Masttro, or similar wealth management platforms
    • Experience with planning tools such as eMoney, MoneyGuidePro, or similar software
    • Strong MS Excel and PowerPoint skills
    • Basic knowledge of database concepts, and any type of programming
    • Working knowledge of Photoshop, HTML design, and/or similar tools
  • Knowledge of various financial products and indices, particularly:
    • Liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA
    • Alternative investments
    • Performance reporting calculations and methodologies
    • Portfolio management and rebalancing
    • How Family Offices, RIAs, investment advisors work
  • Critical thinker, that possesses strong problem-solving skills and is able to summarize information clearly and concisely, both written and verbal
  • Collaborative and able to thrive in a team environment while working independently
  • Able to learn quickly and adapt to an expanding environment
Benefits

The estimated salary range for this role is $100,000 to $130,000 per year. iCapital offers a competitive compensation package which includes a base salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

iCapital values diversity and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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