Field Technician
4 weeks ago
Nexus Water Group is a leading regulated water and wastewater utility serving over 1.3 million people across 20 U.S. states and 2 Canadian provinces.
About UsWe deliver essential water and wastewater services, fostering a personal connection with the people, businesses, and communities we serve. Our operations are locally led and managed, with over 1,300 professionals delivering vital, safe, and reliable service through 670 water systems and 360 wastewater systems.
What We Offer- Paid Time Off and Holidays: Starting at 3 weeks annually and paid company holidays
- Comprehensive Benefits: Access to health, dental, prescription, and vision benefits, as well as company-provided life insurance and an Employee Assistance Program
- 401(k) Program: Employer contribution with vesting at 100% after 30 days
- Professional Development: Training, certifications, and education allowance opportunities
- Employee Resource Groups: Voluntary employee groups sponsored by the organization
The Field Tech I role involves accurate and timely water meter reading, identifying equipment problems, and performing minor maintenance. This position requires frequent travel between service areas near Rockford, IL, with a Monday-to-Friday schedule and potential after-hours and weekend on-call support.
Responsibilities- Maintain accurate and up-to-date records
- Document customer interactions and field activities in CC&B
- Act as liaison between customers and customer service personnel for problem resolution
- Respond to customer inquiries regarding meter reading schedules, billing, and other customer service matters
- Provide on-site customer communication
- Assist with maintaining mechanical, electrical, and piping systems for area water/wastewater facilities, collections, and distribution systems
- Constant, independent travel between worksites on company time
- Work on-call in rotation as scheduled, responding to emergency situations as required
- At least 2 years of mechanical work experience
- High school diploma or GED
- Valid driver's license
- Water meter reading experience
- May be in process of obtaining Distribution and/or Collections Systems certificate or first-level plant operating license
- Ability to perform moderate to heavy physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing, and mechanical repair
- Ability to read meters, charts, and gauges and accurately maintain records of plant operations
- Ability to read and comprehend written technical information and communicate clearly and effectively
- Ability to review, classify, categorize, prioritize, and analyze data
- Ability to perform mathematical equations to determine chemical doses required for flow rates and proper treatment
- Ability to establish and maintain effective working relationships with the general public, co-workers, and regulatory agencies
- Familiarity with computer applications MS Word, Excel, and utilizing tablet and mobile device; ability to learn internal software programs
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