Route Service Operations Director

1 week ago


Fairfield, California, United States UniFirst Full time
About the Role

We are seeking a seasoned professional to take on the challenging role of Route Service Operations Director. This is an excellent opportunity for a highly motivated individual with a strong track record in customer satisfaction, account growth, and profitability.

Key Responsibilities:
  • Recruit, train, and develop a team of Route Service Representatives and Supervisors to deliver exceptional customer service.
  • Build strong relationships with customers and drive their teams' performance in achieving customer satisfaction targets.
  • Collaborate closely with the location management team to provide top-notch customer service and product programs.
  • Negotiate contract renewals with key customers.
Requirements

To succeed in this role, you will need:

  • A bachelor's degree or equivalent experience in a related field.
  • Proven customer service experience, preferably in a leadership capacity.
  • Excellent communication, problem-solving, and negotiation skills.
  • The ability to motivate and lead a team to achieve outstanding results.
  • Strong computer proficiency (MS Office) and analytical skills.
  • A valid non-commercial driver's license in the state of residence.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary: $60,000 - $80,000 per year, depending on experience.
  • A comprehensive benefits package, including 401(k), health insurance, and paid time off.
  • Tuition reimbursement and opportunities for career advancement.
  • A fun and dynamic work environment with a family culture.
  • The stability and resources of a large organization combined with a small company feel.

We are an equal opportunity employer committed to diversity and inclusion. If you are a motivated and results-driven individual looking for a new challenge, please submit your application.



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