Host - Food and Beverage Professional

2 hours ago


Chicago, Illinois, United States The Hongkong and Shanghai Hotels LTD Full time
About the Role

We are seeking a highly skilled and experienced Host to join our Food and Beverage team at The Peninsula Chicago. As a Host, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our discerning clientele.

Key Responsibilities
  • Manage reservations, greetings, seating, and farewells in the restaurant, adhering to our high standards.
  • Perform pre-service and post-service procedures, maintaining the highest level of quality and attention to detail.
  • Confirm reservations and large parties two days in advance, ensuring seamless execution.
  • Handle on-the-day reservations, upholding our standards of service.
  • Understand and accurately follow the standard sequence of service, ensuring a smooth and enjoyable experience for our guests.
  • Maintain the daily condition of all physical facilities and equipment in the restaurant and public areas, making recommendations for improvements as needed.
  • Process take-out orders over the phone or in person, providing exceptional service.
  • Manage cash handling, maintaining accuracy and attention to detail.
Requirements
  • Minimum two years of guest service experience in a high-end environment.
  • Knowledge of Open Table or other computerized reservation systems.
  • Proficiency in Microsoft Office, including Excel and Word.
  • Wine knowledge and experience with Micros.
  • Ability to multitask, work under pressure, and maintain a high level of professionalism.
  • Impeccable grooming and presentation, with excellent communication and interpersonal skills.
Benefits
  • 10 vacation days per year.
  • 9 paid holiday days per year.
  • 5 Chicago Paid Sick Leave days per year.
  • 5 Chicago Paid Leave days per year.
  • Complimentary employee meals.
  • Discounted parking.
  • Discounted and complimentary room nights at The Peninsula Hotels.
  • 50% restaurant discount.
  • 50% discount on spa services.
  • 25% discount on spa retail.
  • 80% company-paid medical, dental, and vision coverage.
  • Complimentary life insurance.
  • Complimentary long-term disability.
  • Retirement plan with 5% company match.

We are an equal opportunities employer and welcome applications from qualified candidates. Please submit your resume for further consideration. Due to the high volume of applications, we will only contact you if your qualifications match our needs. To be considered for the position, you must have work authorization in the United States.



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